[ALE-jobs] Technical Account Manager (Linux) - PEER 1 Hosting, Atlanta, GA

[Anjuli Blair]

Hi there:

I would like to share a great opportunity at PEER 1 Hosting with the ALE members! We are currently seeking a Technical Account Manager (Linux) to serve as the customer escalation point and champion during crisis situations. Our TAMs handle direct customer inquiries and performs system administration duties and are responsible for working ticket queues with our customers. A valued position in our company, we need a serious Linux guru to fill this role. The Technical Account Manager works closely with PEER 1 clients' IT staff to integrate their operations with our own.  The TAM partners with our clients to place emphasis on issue prevention rather than resolution.

Responsibilities

*         Supports Unix/Linux and/or Microsoft based machines in a large multi-domain environment.

*         Troubleshoots or crisis-manages customer issues.

*         Maintains operating systems on customer servers.

*         Installs and maintains production software on customer servers.

*         Maintains client specific documentation that is used by our staff when responding to issues.

*         Works with customers on new products.

*         Basic account management (maintaining customer records, basic project management).

*         Ensures high customer satisfaction during the installation and support process.

*         To keep current with new and developing technologies, suggesting ideas where the company are able to support new services.

*         Work within SLA's and drive to get these down, providing world class services to clients.


Requirements

*         Solid understanding of server/pc hardware.

*         Able to configure Windows, FreeBSD, Solaris, and/or various Linux O/S.

*         Expert knowledge of UNIX commands/utilities including but not limited to Apache or IIS, FTP, SMTP, POP, IMAP.

*         Familiarity with most basic system administration tools and processes.

*         Working knowledge of common TCP/IP protocols such as telnet, ssh, ftp, smtp.

*         Ability to troubleshoot complex problems for common TCP/IP protocols such as telnet, ssh, ftp, smtp, and named.

*         Ability to troubleshoot complex application-level problems independently.

*         Ability to work effectively with internal departmental members and peers from other departments.

*         Must demonstrate the capacity and desire for continued, independent learning.

*         Excellent organization and follow-up skills.

*         Excellent customer relation and communication skills

*         Must love to talk to customers and help them define business needs.

*         Ability to manage multiple activities/projects.

*         Willingness to work with members or group to achieve common goal.

*         Sense of fun and play and enjoy a fast paced dynamic environment.

*         This position is available in Atlanta, GA; San Antonio, TX; and Vancouver, BC.

Click here to apply: http://hire.jobvite.com/j/?aj=o00BWfwh&s=ATL_Linux_Enthusiast

To learn more about us, check out our video - http://www.youtube.com/watch?v=VJ1oTKDoqfg. Please feel free to contact me directly with any questions; I look forward to hearing from you.

Cheers!

Anjuli Blair, CIR
Recruitment Coordinator
PEER 1 Hosting | Ping & People
8500 Vicar Dr. Suite 500
San Antonio, TX 78218
T: 210.441.4465 |  C: 210.865.8935  |  Ext: 4561
www.peer1.com<http://www.peer1.com/>
www.linkedin.com/in/anjuliblair
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