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<p class="MsoNormal">Hi there:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I would like to share a great opportunity at <b>PEER 1 Hosting</b> with the ALE members! We are currently seeking a
<b>Technical Account Manager (Linux)</b> to serve as the customer escalation point and champion during crisis situations. Our TAMs handle direct customer inquiries and performs system administration duties and are responsible for working ticket queues with
our customers. A valued position in our company, we need a serious Linux guru to fill this role. The Technical Account Manager works closely with PEER 1 clients’ IT staff to integrate their operations with our own. The TAM partners with our clients to place
emphasis on issue prevention rather than resolution. <o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><b>Responsibilities<o:p></o:p></b></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Supports Unix/Linux and/or Microsoft based machines in a large multi-domain environment.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Troubleshoots or crisis-manages customer issues.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Maintains operating systems on customer servers.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Installs and maintains production software on customer servers.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Maintains client specific documentation that is used by our staff when responding to issues.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Works with customers on new products.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Basic account management (maintaining customer records, basic project management).<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Ensures high customer satisfaction during the installation and support process.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>To keep current with new and developing technologies, suggesting ideas where the company are able to support new services.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Work within SLA’s and drive to get these down, providing world class services to clients.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Requirements<o:p></o:p></b></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Solid understanding of server/pc hardware.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Able to configure Windows, FreeBSD, Solaris, and/or various Linux O/S.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Expert knowledge of UNIX commands/utilities including but not limited to Apache or IIS, FTP, SMTP, POP, IMAP.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Familiarity with most basic system administration tools and processes.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Working knowledge of common TCP/IP protocols such as telnet, ssh, ftp, smtp.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Ability to troubleshoot complex problems for common TCP/IP protocols such as telnet, ssh, ftp, smtp, and named.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Ability to troubleshoot complex application-level problems independently.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Ability to work effectively with internal departmental members and peers from other departments.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Must demonstrate the capacity and desire for continued, independent learning.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Excellent organization and follow-up skills.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Excellent customer relation and communication skills<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Must love to talk to customers and help them define business needs.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Ability to manage multiple activities/projects.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Willingness to work with members or group to achieve common goal.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>Sense of fun and play and enjoy a fast paced dynamic environment.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo4"><![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]>This position is available in Atlanta, GA; San Antonio, TX; and Vancouver, BC.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Click here to apply: <a href="http://hire.jobvite.com/j/?aj=o00BWfwh&s=ATL_Linux_Enthusiast">
http://hire.jobvite.com/j/?aj=o00BWfwh&s=ATL_Linux_Enthusiast</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">To learn more about us, check out our video - <a href="http://www.youtube.com/watch?v=VJ1oTKDoqfg">
http://www.youtube.com/watch?v=VJ1oTKDoqfg</a>. Please feel free to contact me directly with any questions; I look forward to hearing from you.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cheers!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Anjuli Blair, CIR<br>
Recruitment Coordinator<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:12.75pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">PEER 1 Hosting | Ping & People<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:12.75pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">8500 Vicar Dr. Suite 500<br>
San Antonio, TX 78218<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:12.75pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">T: 210.441.4465 | C: 210.865.8935 | Ext: 4561<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:12.75pt"><a href="http://www.peer1.com/"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050">www.peer1.com</span></a><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#262626"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:12.75pt"><a name="webProfileURL"></a><a href="www.linkedin.com/in/anjuliblair"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050">www.linkedin.com/in/anjuliblair</span></a><u><span style="color:#00B050"><o:p></o:p></span></u></p>
<p class="MsoNormal" style="margin-bottom:6.0pt;line-height:12.75pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><img border="0" width="232" height="53" id="Picture_x0020_2" src="cid:image001.gif@01CDA60F.C8860900" alt="Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:image001.gif@01CC3D87.A3D89060"></span><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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