[ale] Robust Linux System for Remote Customer Service

Boris Borisov bugyatl at gmail.com
Sun Apr 18 10:17:07 EDT 2021

What about the customer sensitive data. That may have to be one time
sessions like chromeos guests sessions. Or vnc sessions to remote server.

On Sun, Apr 18, 2021, 08:26 Jim Kinney via Ale <ale at ale.org> wrote:

> On April 17, 2021 11:06:58 PM EDT, Michael Potter via Ale <ale at ale.org>
> wrote:
> >I have a particular problem that I am trying to solve for an
> >insurance agency.
> >
> >The agency wants unmanned remote offices where clients can go into a
> >remote
> >office and do things like do a zoom like session with a customer
> >service
> >rep, pick a printout off of a printer, or "scan" some document that
> >they
> >need to deliver.
> >
> >The office would likely be in some shared space where a receptionist
> >would
> >show the client to the computer.
> >
> >This would be used by people that just aren't good using a smart phone
> >or
> >would need to pick up actual paper.
> >
> >I want to use Linux so we have more flexibility on remote management.
> >
> >These do not need to be completely hardened as they will be in an
> >office
> >that gets locked after normal business hours.
> >
> >I am calling this "on topic" as I am going to use Linux.
> >
> >Here are my questions:
> >1. Has anyone seen anything like this in Atlanta that I could go look
> >at?
> >
> >2. Any video conference sw that runs on Linux that would work on a VPN
> >without involving a third party like zoom?
> Jitsi
> >
> >3. Any recommendations on a robust printer?  I am thinking of having
> >two
> >per computer so we can switch to the working one.
> Brother multifunction laser printer
> >
> >4. Any recommendations for scanners?  I am thinking a downfacing camera
> >so
> >we don't have to deal with paper jams.  the person can just lay the
> >item on
> >the table face up.
> I think a downfacing camera would be harder to use than a adding a few
> taped on notes about how to use the scanner, copier, printer, fax machine.
> Add a tablet with jitsi client for remote support.
> --
> Computers amplify human error
> Super computers are really cool
> _______________________________________________
> Ale mailing list
> Ale at ale.org
> https://mail.ale.org/mailman/listinfo/ale
> See JOBS, ANNOUNCE and SCHOOLS lists at
> http://mail.ale.org/mailman/listinfo
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://mail.ale.org/pipermail/ale/attachments/20210418/1cb077cd/attachment.htm>

More information about the Ale mailing list