[ale] 3 days of 3+ hrs Comcast Outages!

[gcs8]

@Ted, are you talking about the SMC VS netgear modem? If they finally got
the firmware fixed on them it is "nicer", but I am staying on the SMC for a
while longer. (I was also in TX the last 3 days so nothing to report for
the Alpharetta area.)

On Wed, Jun 8, 2016 at 8:08 PM, DJ-Pfulio <djpfulio at jdpfu.com> wrote:

> Thanks for the note.
>
> I called yesterday and was talked out of a truck roll (for various
> reasons).
> They did give me a $50 credit.  The CSR said the modem had low signal.
>
> Had 3 outages today for over an hour each. Should have gotten the truck
> here. I
> call them outages. Comcast doesn't until enough people are impacted.
>
> Last Wednesday they had some major equipment fail for our area. It was
> replaced,
> but since they've been having lots of reported issues with bad
> connections, so
> they've been tweaking settings (my guess, not what he said).  Could be a
> new
> model of equipment or a new tech in the area or the initial installer was
> near
> shift end and didn't do everything correctly, or .... 50 other things.
> The node
> controls access for 500 customers.  Business and residential are on
> different
> logical networks and managed separately.  This is why we can't all just say
> "comcast", but need to be specific.
>
> I'm on an SMC router from 2010 (bridge mode only).  My internal router
> manages
> the /29.  Their router stopped letting me login last year, but since there
> really isn't anything I need/use from it except modem stuff, didn't care.
>
> Also learned that Comcast automatically cancels all appointments when an
> area is
> declared an "outage". Not certain if "all" is all or just trouble tickets.
> That
> explains all the times they never showed up here when I had appointments.
> Then
> when I called made up some crazy, untrue, claims that I wasn't home -
> complete
> BS. Hasn't happened recently - the connection has been fairly stable for
> years.
>
>
> On 06/08/2016 07:28 PM, Ted W. wrote:
> > East Cobb, Comcast.biz here, also /29. I've been having some intermittent
> > latency spikes of up to 3000ms lasting for upwards of 10 minutes over
> the last
> > few weeks but no major outages like you report. I spoke with the tech
> that came
> > to check it out and he suggested upgrading to their new biz modem
> because the
> > model I have has some firmware bugs that are known to cause weird issues.
> > Apparently it's an older model they discontinued a year or so back. I
> wish I
> > could remember the model he suggested I ask for but it's escaping me at
> the moment.
> >
> >  -Tedu
> >
> > On 06/04/2016 12:06 PM, DJ-Pfulio wrote:
> >> The last 3 days, comcast.biz has had outages in my area of over 3 hrs.
> >> 1st happened in the evening, but the next two were during important
> >> hours: 10am-3pm.
> >>
> >> Am I alone?  East Cobb.
> >>
> >> I love how they suggest we visit their website to get more information
> >> about an internet outage. Can´t get to the web without internet.  On
> >> Monday, it will take an hour to get ¨credit¨ for their outages, costing
> >> them more than the outage just to handle that processing.  If we all do
> >> it, costing them more and more, perhaps they will learn?
> >>
> >> $ ping 8.8.8.8
> >> PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
> >> ^C
> >> --- 8.8.8.8 ping statistics ---
> >> 3 packets transmitted, 0 received, 100% packet loss, time 2014ms
> >>
> >>
> >> I don´t have a problem with planned downtime for annual maintenance.
> >> Would love it if those plans were shared and scheduled for weekend
> >> nights.  You know - like how real businesses do this stuff?
> >>
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-- 
Charles Selfridge

PBYC  IT director

(404) 910-3409
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