<div dir="ltr">@Ted, are you talking about the SMC VS netgear modem? If they finally got the firmware fixed on them it is "nicer", but I am staying on the SMC for a while longer. (I was also in TX the last 3 days so nothing to report for the Alpharetta area.)<div class="gmail_extra"><br><div class="gmail_quote">On Wed, Jun 8, 2016 at 8:08 PM, DJ-Pfulio <span dir="ltr"><<a href="mailto:djpfulio@jdpfu.com" target="_blank">djpfulio@jdpfu.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Thanks for the note.<br>
<br>
I called yesterday and was talked out of a truck roll (for various reasons).<br>
They did give me a $50 credit. The CSR said the modem had low signal.<br>
<br>
Had 3 outages today for over an hour each. Should have gotten the truck here. I<br>
call them outages. Comcast doesn't until enough people are impacted.<br>
<br>
Last Wednesday they had some major equipment fail for our area. It was replaced,<br>
but since they've been having lots of reported issues with bad connections, so<br>
they've been tweaking settings (my guess, not what he said). Could be a new<br>
model of equipment or a new tech in the area or the initial installer was near<br>
shift end and didn't do everything correctly, or .... 50 other things. The node<br>
controls access for 500 customers. Business and residential are on different<br>
logical networks and managed separately. This is why we can't all just say<br>
"comcast", but need to be specific.<br>
<br>
I'm on an SMC router from 2010 (bridge mode only). My internal router manages<br>
the /29. Their router stopped letting me login last year, but since there<br>
really isn't anything I need/use from it except modem stuff, didn't care.<br>
<br>
Also learned that Comcast automatically cancels all appointments when an area is<br>
declared an "outage". Not certain if "all" is all or just trouble tickets. That<br>
explains all the times they never showed up here when I had appointments. Then<br>
when I called made up some crazy, untrue, claims that I wasn't home - complete<br>
BS. Hasn't happened recently - the connection has been fairly stable for years.<br>
<div><div><br>
<br>
On 06/08/2016 07:28 PM, Ted W. wrote:<br>
> East Cobb, Comcast.biz here, also /29. I've been having some intermittent<br>
> latency spikes of up to 3000ms lasting for upwards of 10 minutes over the last<br>
> few weeks but no major outages like you report. I spoke with the tech that came<br>
> to check it out and he suggested upgrading to their new biz modem because the<br>
> model I have has some firmware bugs that are known to cause weird issues.<br>
> Apparently it's an older model they discontinued a year or so back. I wish I<br>
> could remember the model he suggested I ask for but it's escaping me at the moment.<br>
><br>
> -Tedu<br>
><br>
> On 06/04/2016 12:06 PM, DJ-Pfulio wrote:<br>
>> The last 3 days, <a href="http://comcast.biz" rel="noreferrer" target="_blank">comcast.biz</a> has had outages in my area of over 3 hrs.<br>
>> 1st happened in the evening, but the next two were during important<br>
>> hours: 10am-3pm.<br>
>><br>
>> Am I alone? East Cobb.<br>
>><br>
>> I love how they suggest we visit their website to get more information<br>
>> about an internet outage. Can´t get to the web without internet. On<br>
>> Monday, it will take an hour to get ¨credit¨ for their outages, costing<br>
>> them more than the outage just to handle that processing. If we all do<br>
>> it, costing them more and more, perhaps they will learn?<br>
>><br>
>> $ ping 8.8.8.8<br>
>> PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.<br>
>> ^C<br>
>> --- 8.8.8.8 ping statistics ---<br>
>> 3 packets transmitted, 0 received, 100% packet loss, time 2014ms<br>
>><br>
>><br>
>> I don´t have a problem with planned downtime for annual maintenance.<br>
>> Would love it if those plans were shared and scheduled for weekend<br>
>> nights. You know - like how real businesses do this stuff?<br>
>><br>
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</div></div></blockquote></div><br><br clear="all"><div><br></div>-- <br><div data-smartmail="gmail_signature">Charles Selfridge<br><br>PBYC IT director<div><br></div><div><a href="tel:%28404%29%20910-3409" value="+14049103409" target="_blank">(404) 910-3409</a></div></div>
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