[ale] 3 days of 3+ hrs Comcast Outages!

[DJ-Pfulio]

Thanks for the note.

I called yesterday and was talked out of a truck roll (for various reasons).
They did give me a $50 credit.  The CSR said the modem had low signal.

Had 3 outages today for over an hour each. Should have gotten the truck here. I
call them outages. Comcast doesn't until enough people are impacted.

Last Wednesday they had some major equipment fail for our area. It was replaced,
but since they've been having lots of reported issues with bad connections, so
they've been tweaking settings (my guess, not what he said).  Could be a new
model of equipment or a new tech in the area or the initial installer was near
shift end and didn't do everything correctly, or .... 50 other things.  The node
controls access for 500 customers.  Business and residential are on different
logical networks and managed separately.  This is why we can't all just say
"comcast", but need to be specific.

I'm on an SMC router from 2010 (bridge mode only).  My internal router manages
the /29.  Their router stopped letting me login last year, but since there
really isn't anything I need/use from it except modem stuff, didn't care.

Also learned that Comcast automatically cancels all appointments when an area is
declared an "outage". Not certain if "all" is all or just trouble tickets. That
explains all the times they never showed up here when I had appointments. Then
when I called made up some crazy, untrue, claims that I wasn't home - complete
BS. Hasn't happened recently - the connection has been fairly stable for years.


On 06/08/2016 07:28 PM, Ted W. wrote:
> East Cobb, Comcast.biz here, also /29. I've been having some intermittent
> latency spikes of up to 3000ms lasting for upwards of 10 minutes over the last
> few weeks but no major outages like you report. I spoke with the tech that came
> to check it out and he suggested upgrading to their new biz modem because the
> model I have has some firmware bugs that are known to cause weird issues.
> Apparently it's an older model they discontinued a year or so back. I wish I
> could remember the model he suggested I ask for but it's escaping me at the moment.
> 
>  -Tedu
> 
> On 06/04/2016 12:06 PM, DJ-Pfulio wrote:
>> The last 3 days, comcast.biz has had outages in my area of over 3 hrs.
>> 1st happened in the evening, but the next two were during important
>> hours: 10am-3pm.
>>
>> Am I alone?  East Cobb.
>>
>> I love how they suggest we visit their website to get more information
>> about an internet outage. Can´t get to the web without internet.  On
>> Monday, it will take an hour to get ¨credit¨ for their outages, costing
>> them more than the outage just to handle that processing.  If we all do
>> it, costing them more and more, perhaps they will learn?
>>
>> $ ping 8.8.8.8
>> PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
>> ^C
>> --- 8.8.8.8 ping statistics ---
>> 3 packets transmitted, 0 received, 100% packet loss, time 2014ms
>>
>>
>> I don´t have a problem with planned downtime for annual maintenance.
>> Would love it if those plans were shared and scheduled for weekend
>> nights.  You know - like how real businesses do this stuff?
>>
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