[ale] 3 days of 3+ hrs Comcast Outages!

[Ted W.]

East Cobb, Comcast.biz here, also /29. I've been having some 
intermittent latency spikes of up to 3000ms lasting for upwards of 10 
minutes over the last few weeks but no major outages like you report. I 
spoke with the tech that came to check it out and he suggested upgrading 
to their new biz modem because the model I have has some firmware bugs 
that are known to cause weird issues. Apparently it's an older model 
they discontinued a year or so back. I wish I could remember the model 
he suggested I ask for but it's escaping me at the moment.

  -Tedu

On 06/04/2016 12:06 PM, DJ-Pfulio wrote:
> The last 3 days, comcast.biz has had outages in my area of over 3 hrs.
> 1st happened in the evening, but the next two were during important
> hours: 10am-3pm.
>
> Am I alone?  East Cobb.
>
> I love how they suggest we visit their website to get more information
> about an internet outage. Can´t get to the web without internet.  On
> Monday, it will take an hour to get ¨credit¨ for their outages, costing
> them more than the outage just to handle that processing.  If we all do
> it, costing them more and more, perhaps they will learn?
>
> $ ping 8.8.8.8
> PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
> ^C
> --- 8.8.8.8 ping statistics ---
> 3 packets transmitted, 0 received, 100% packet loss, time 2014ms
>
>
> I don´t have a problem with planned downtime for annual maintenance.
> Would love it if those plans were shared and scheduled for weekend
> nights.  You know - like how real businesses do this stuff?
>
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