[ale] OT: Charter Phone vs. BellSouth

[Jeffrey B. Layton]

You got a hold of someone in authority? Man you are lucky.
My cable modem went out for 2 weeks and I couldn't get anyone
in any position other than "flunky" to help. Customer service
just said, "Oh I'm sorry to hear that, I know how frustrating
that can be." They did give me a month for free (whoppee do).
But since I work from home I was screwed for 2 weeks. My boss
was not happy. Turns out the problem was with their lines
on the next street (they kept telling me it was the wiring in my
house and they were going to charge me for it).

I would replace them with something else but I'm not going back
to Hellsouth to save my life. My only other choice is satellite
or part T1 and they're both pricey.

Maybe if I move to Canada or South Korea.... Oops, make that
Canada.

Jeff

>   I don't know about charter up there, but I flat out refuse to use them
> for my phone down here in Stockbridge.  When my cable modem works, it
> works well.  About every 2-3 months it fails.  When it fails I want to
> go find executives and strangle them.
>
>   If you want an idea of how their cable service is, try and call in and
> report a problem: 800-955-7766.  Tell me how much you love their phone
> tree.  If you want I can give you the direct numbers for some of the Sr
> Customer Service staff for when you need it.  Just don't mention knowing
> me, one of my first conversations with them I recommended burning their
> support organization down to the ground and replacing everyone in it.
> Then again that did get me some of these phone numbers and a call from
> the VP of Customer Care.
>
> Robert
>
>
>
> Thus spake Scott Castaline (hscast at charter.net):
>
>   
>> I've been thinking off switching from BellSouth to Charter for our phone
>> service. My wife needs it more for FAXing. Does anyone in the
>> Duluth/Lawrenceville area have it yet. If so:
>>
>> 1. How reliable is it?
>> 2. How's the QoS?
>> 3. Is it suitable for FAX?
>> 4. Since it is esentially VoIP will I need to put all my wireless bases
>> in one location, or is it possible to leave them in different rooms?
>>
>> TIA
>>
>> Scott Castaline
>> _______________________________________________
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>> Ale at ale.org
>> http://www.ale.org/mailman/listinfo/ale
>>     
>
> :wq!
> ---------------------------------------------------------------------------
> Robert L. Harris                     | GPG Key ID: E344DA3B
>                                          @ x-hkp://pgp.mit.edu
> DISCLAIMER:
>       These are MY OPINIONS             With Dreams To Be A King,
>        ALONE.  I speak for              First One Should Be A Man
>        no-one else.                       - Manowar
>
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