[ale] OT: Charter Phone vs. BellSouth

[Robert L. Harris]

  Not lucky, I did some serious digging to find a number very high up.  I
left that person (VP of the south east division) and his secretary a
voice mail explaining my constant, ongoing issues with his service.   The
next morning I have a call and phone numbers of the VP of Customer Care, 
two Sr Customer Service Reps and the Direct Operations manager of my 
region.  The funny part is a couple weeks ago I went down yet again and
started with the Ops Manager.  He had changed divisions so I called one
of the customer service reps who gave me the name and number of the
Customer Svc Reps.  She gave me the name and number of the new Manager.
I thought I knew his name, he was the Senior Tech sent to my house the
previous time by the previous manager.  We talked and he remembered the
visit and the Linux CD I'd given him :>  Yes I actually did.

Robert



Thus spake Jeffrey B. Layton (laytonjb at charter.net):

> You got a hold of someone in authority? Man you are lucky.
> My cable modem went out for 2 weeks and I couldn't get anyone
> in any position other than "flunky" to help. Customer service
> just said, "Oh I'm sorry to hear that, I know how frustrating
> that can be." They did give me a month for free (whoppee do).
> But since I work from home I was screwed for 2 weeks. My boss
> was not happy. Turns out the problem was with their lines
> on the next street (they kept telling me it was the wiring in my
> house and they were going to charge me for it).
> 
> I would replace them with something else but I'm not going back
> to Hellsouth to save my life. My only other choice is satellite
> or part T1 and they're both pricey.
> 
> Maybe if I move to Canada or South Korea.... Oops, make that
> Canada.
> 
> Jeff
> 
> >   I don't know about charter up there, but I flat out refuse to use them
> > for my phone down here in Stockbridge.  When my cable modem works, it
> > works well.  About every 2-3 months it fails.  When it fails I want to
> > go find executives and strangle them.
> >
> >   If you want an idea of how their cable service is, try and call in and
> > report a problem: 800-955-7766.  Tell me how much you love their phone
> > tree.  If you want I can give you the direct numbers for some of the Sr
> > Customer Service staff for when you need it.  Just don't mention knowing
> > me, one of my first conversations with them I recommended burning their
> > support organization down to the ground and replacing everyone in it.
> > Then again that did get me some of these phone numbers and a call from
> > the VP of Customer Care.
> >
> > Robert
> >
> >
> >
> > Thus spake Scott Castaline (hscast at charter.net):
> >
> >   
> >> I've been thinking off switching from BellSouth to Charter for our phone
> >> service. My wife needs it more for FAXing. Does anyone in the
> >> Duluth/Lawrenceville area have it yet. If so:
> >>
> >> 1. How reliable is it?
> >> 2. How's the QoS?
> >> 3. Is it suitable for FAX?
> >> 4. Since it is esentially VoIP will I need to put all my wireless bases
> >> in one location, or is it possible to leave them in different rooms?
> >>
> >> TIA
> >>
> >> Scott Castaline
> >> _______________________________________________
> >> Ale mailing list
> >> Ale at ale.org
> >> http://www.ale.org/mailman/listinfo/ale
> >>     
> >
> > :wq!
> > ---------------------------------------------------------------------------
> > Robert L. Harris                     | GPG Key ID: E344DA3B
> >                                          @ x-hkp://pgp.mit.edu
> > DISCLAIMER:
> >       These are MY OPINIONS             With Dreams To Be A King,
> >        ALONE.  I speak for              First One Should Be A Man
> >        no-one else.                       - Manowar
> >
> >   
> > ------------------------------------------------------------------------
> >
> > _______________________________________________
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> > Ale at ale.org
> > http://www.ale.org/mailman/listinfo/ale
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:wq!
---------------------------------------------------------------------------
Robert L. Harris                     | GPG Key ID: E344DA3B
                                         @ x-hkp://pgp.mit.edu
DISCLAIMER:
      These are MY OPINIONS             With Dreams To Be A King,
       ALONE.  I speak for              First One Should Be A Man
       no-one else.                       - Manowar

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