[ale] OT: Charter Phone vs. BellSouth

[Scott Castaline]

On Wed, 2006-10-11 at 09:03 -0400, Robert L. Harris wrote:
> 
>   I don't know about charter up there, but I flat out refuse to use them
> for my phone down here in Stockbridge.  When my cable modem works, it
> works well.  About every 2-3 months it fails.  When it fails I want to
> go find executives and strangle them.

Hmm, sounds very familiar. I to have periodic problems with my BroadBand
Service. Lately it seems their email server has been going down a lot
for short periods of time. I subscribe to their 10M service but I have
yet to "see" true 10M, more likely 6M.

>   If you want an idea of how their cable service is, try and call in and
> report a problem: 800-955-7766.  Tell me how much you love their phone
> tree.  If you want I can give you the direct numbers for some of the Sr
> Customer Service staff for when you need it.  Just don't mention knowing
> me, one of my first conversations with them I recommended burning their
> support organization down to the ground and replacing everyone in it.
> Then again that did get me some of these phone numbers and a call from
> the VP of Customer Care.

I usually don't have problems with the TV side except for VOD, which
seems to stop working periodically, and I don't mean just on weekends.
I'll get "Service Unavailable" during the day during the week. I have
gone through about 6 boxes in 3 years. And yes, some higher echelon tel.
numbers would be greatly appreciated. And you kinda sound like me, only
I would have done it, that's why I relegate those calls to my wife. Fell
free to reply off list, if you wish not to publicize these #'s.

> 
> Robert
> 
> 
> 
> Thus spake Scott Castaline (hscast at charter.net):
> 
> > I've been thinking off switching from BellSouth to Charter for our phone
> > service. My wife needs it more for FAXing. Does anyone in the
> > Duluth/Lawrenceville area have it yet. If so:
> > 
> > 1. How reliable is it?
> > 2. How's the QoS?
> > 3. Is it suitable for FAX?
> > 4. Since it is esentially VoIP will I need to put all my wireless bases
> > in one location, or is it possible to leave them in different rooms?
> > 
> > TIA
> > 
> > Scott Castaline
> > _______________________________________________
> > Ale mailing list
> > Ale at ale.org
> > http://www.ale.org/mailman/listinfo/ale
> 
> :wq!
> ---------------------------------------------------------------------------
> Robert L. Harris                     | GPG Key ID: E344DA3B
>                                          @ x-hkp://pgp.mit.edu
> DISCLAIMER:
>       These are MY OPINIONS             With Dreams To Be A King,
>        ALONE.  I speak for              First One Should Be A Man
>        no-one else.                       - Manowar
> 
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Scott Castaline