[ale] Comcast HSI was Re: 10M service

[Joshua Kite]

In all fairness to Comcast, if it is a card, then there could be a bad batch
of them. I know when I was working for a telecom company we received batches
of bad cards.  In fact, one set of cards was well known for catching fire!
A somewhat flakey card can be hard to catch and look like something
completely different.  It's also possible that they've just designed the
network poorly and added too many subscribers.  I know that cable companies
have to split nodes all the time and we all happen to be in oversubscribed
areas.

If you'd like, feel free to email me privately and I'll forward some contact
info we've been using for the local VP office.  I don't know whether that's
what made the difference for us, but it couldn't have hurt.

On 6/1/06, Jim Popovitch <jimpop at yahoo.com> wrote:
>
> Joshua Kite wrote:
> > A Comcast tech just showed up at my door a few minutes ago.  She was a
> > real employee (as opposed to all the contractors I've been getting) and
> > was very competent.  She showed me where to find the logs on my modem,
> > and they don't look as bad as what you've been experiencing.
> > Unfortunately the logs do not show upload speeds or line powering, so
> > there's no good log of what the upload speeds have been.
> >
> > The tech told me that the engineers are aware of the problems in our
> > node (D9) and that my hub (D9-40) is one of the one which has
> > experienced real problems.  It also sounds like mismatched data between
> > the plats, billing, and provisioning systems may explain some of my
> > problems.  They're in the process of replacing several cards and even
> > some servers in our node, so here's hoping that my problems will be
> > resolved soon.  As she said, there's nothing left to replace.
>
> That all sounds good (who doesn't want to hear that the are working
> behind the scene somewhere to improve things?) but I am way over in area
> A2 and we have the same problems as those up in Dunwoody and somewhere
> out in the sticks (where Geoff lives :-)).  What are the odds that all
> this equipment experienced problems all at the same time?
>
> Seems to me that Comcast owes us all more than $20.  Some honesty would
> be a nice start. ;-)
>
> -Jim P.
>
>
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