[ale] Comcast HSI was Re: 10M service

[Bob Toxen]

On Fri, Jun 02, 2006 at 07:22:05AM -0400, Joshua Kite wrote:
> In all fairness to Comcast, if it is a card, then there could be a bad batch
> of them. I know when I was working for a telecom company we received batches
> of bad cards.  In fact, one set of cards was well known for catching fire!
> A somewhat flakey card can be hard to catch and look like something
> completely different.  It's also possible that they've just designed the
> network poorly and added too many subscribers.  I know that cable companies
> have to split nodes all the time and we all happen to be in oversubscribed
> areas.
When I worked at Hughes Aircraft (for Mr. Hughes) we tracked lots of critical
components for failure history.  Thus if we saw a trend with a lot we could
yank the others before they all failed.  This isn't rocket science -- well,
what we were using the components for may have been.  This was the first
database I created.

> If you'd like, feel free to email me privately and I'll forward some contact
> info we've been using for the local VP office.  I don't know whether that's
> what made the difference for us, but it couldn't have hurt.
> 
> On 6/1/06, Jim Popovitch <jimpop at yahoo.com> wrote:
> >
> >Joshua Kite wrote:
> >> A Comcast tech just showed up at my door a few minutes ago.  She was a
> >> real employee (as opposed to all the contractors I've been getting) and
> >> was very competent.  She showed me where to find the logs on my modem,
> >> and they don't look as bad as what you've been experiencing.
> >> Unfortunately the logs do not show upload speeds or line powering, so
> >> there's no good log of what the upload speeds have been.
> >>
> >> The tech told me that the engineers are aware of the problems in our
> >> node (D9) and that my hub (D9-40) is one of the one which has
> >> experienced real problems.  It also sounds like mismatched data between
> >> the plats, billing, and provisioning systems may explain some of my
> >> problems.  They're in the process of replacing several cards and even
> >> some servers in our node, so here's hoping that my problems will be
> >> resolved soon.  As she said, there's nothing left to replace.
> >
> >That all sounds good (who doesn't want to hear that the are working
> >behind the scene somewhere to improve things?) but I am way over in area
> >A2 and we have the same problems as those up in Dunwoody and somewhere
> >out in the sticks (where Geoff lives :-)).  What are the odds that all
> >this equipment experienced problems all at the same time?
> >
> >Seems to me that Comcast owes us all more than $20.  Some honesty would
> >be a nice start. ;-)
> >
> >-Jim P.
> >
> >
> >_______________________________________________
> >Ale mailing list
> >Ale at ale.org
> >http://www.ale.org/mailman/listinfo/ale
> >

> _______________________________________________
> Ale mailing list
> Ale at ale.org
> http://www.ale.org/mailman/listinfo/ale