[ale] Bellsouth DSL

[Jim Popovitch]

On Sun, 2005-01-09 at 08:01 -0500, Geoffrey wrote:
> Jim Popovitch wrote:
> 
> > Why is that process so painful for all those people who call Bellsouth
> > names?
> 
> It could well be you were just plain lucky.  I just finished working 
> through a nightmare trying to get a client's dsl moved to a new 
> location.  

Well, to be fair, my process was not as complicated as your customer's.
For starters I only added DSL service to an existing working phone line.
Secondly, I ordered this back in Nov and only yesterday got around to
hooking it up.  So perhaps they had some extra time to make sure that my
hookup would work.  Finally while the technology worked well, the
paper-work side had a glitch.  The account rep who took my order setup
an account name and email address (usually the same name minus
@bellsouth.net).  However they left a letter out of my account name, but
set my email address up right.  So, I had to call tech support to
inquire why my login credentials were failing.  Still that sort of stuff
is expected to some extent.

-Jim P.