[ALE-jobs] Linux Sys. Admin Opportunity in Alpharetta

[Christian J. Radakovich]

Linux Jr. System Admin
This position will join with a team of experts providing the highest level of technical expertise participating in the Incident Management process for Operations. This role will be responsible for working within the Incident/Request queue, ensuring that the underlying cause of incidents is addressed and driving operational stability. The position is focused on ensuring that IT services are delivered and supported effectively and efficiently, with a primary emphasis on providing proactive and "first time right" operational services. This includes fulfilling user requests, resolving service failures, fixing problems as well as carrying out routine operational tasks for our business organizations. This position provides service support during events/incidents in the Operations Command Center (OCC) and is responsible for daily incident response, service and operational issues pertaining to applications and associated infrastructure within a portfolio of approximately 170 business applications. The position will assist in recovery actions on emergency bridges, as well as ensure that all service level agreements (SLA) towards the customers are met.
Qualifications

Job Duties

     Work in the Operations Command Center monitoring Systems and Applications
     Provide superior customer service by being courteous, knowledgeable, and professional.
     Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support
     Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions
     Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests
     Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution

Qualifications
     Basic knowledge of the Linux operating system.
     Experience with implementation, troubleshooting, and maintenance of Virtualized enterprise server hosts in VMware
     Experience with F5 load balancers
     Configuring and administrating LAMP Webservers, MySQL database servers, mail servers.
     Capable of analyzing/parsing custom formatted log files
     Working experience using BASH/Perl, grep, awk, sed, tcpdump
     Experience with VPNs, SSL (HTTPS/FTP)
     Basic understanding of switches, routers, firewalls, VPNs and load balancers
     Ability to work well under pressure
     Knowledge and experience with IP troubleshooting, TCP/IP, DNS, ping, trace route
     Experience troubleshooting T1 problems with vendors (Verizon, AT&T, etc)
     Knowledge and experience using a trouble ticketing system such as Remedy
     Experience using network monitoring systems such as HP Openview, Solarwinds Orion, and Cacti

Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience. 3+ plus year progressive IT experience with demonstrated proficiency in multiple disciplines (technology and process development) related to the position including large scale processing operations over a large number of international data centers and networks.

Relevant experiences and Knowledge -
     Strong business/customer focus, having worked in a Service Delivery role before is a plus very strong written and oral communications skills and will be used to working in business-critical environments.
     The ability to work any of the three shifts as required or assigned including a willingness to work overtime, and on weekend with short notice.
     Ability to coordinate resources from disparate teams
     ITIL Foundation Certification or higher
     Effective at managing multiple issues with conflicting priorities under tight deadlines
     High attention to detail and accuracy with strong analytical, organizational, and problem-solving skills, customer communication skills with the ability to communicate technical issues to non-technical customers
     Demonstrated knowledge in computing technology and computer processing operations.



Christian Radakovich
Technical Recruiter
Apex Systems
53 Perimeter Center East Suite 300
Atlanta, Ga, 30346
Phone: 770-481-0044
Fax: 770-481-0770
Cell: 225-485-2822
cradakovich at apexsystemsinc.com<mailto:cradakovich at apexsystemsinc.com>
www.apexsystemsinc.com<http://www.apexsystemsinc.com/>

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