[ale] isp questions

Tue Jun 16 07:58:22 EDT 2020

We go with Atlantic-Nexus (atnex), which is reselling AT&T Business
U-verse.  We have at $90/mo plan.  Haven't had ISP problems in years.
ATNEX claims they will take the initial trouble call, and front for you,
if needed.  YMMV

ATNEX phone:  770-222-4455 or 866-462-8639
https://www.atnex.net/ or https://www.net2atlanta.com/

Stephen R. Blevins
stephen.r.blevins at gmail.com

On 6/16/20 1:16 AM, Justin W Elam via Ale wrote:
> Good evening:
> 
> Here is some recent information regarding ATT internet and telephone
> service.  
> 
> A recent check at the ATT business page shows a pricy 575.00 per month
> for 20 Mbps per location for what At&t describes as 'dedicated internet
> service'.
> 
> You can get it cheaper but that means you have to share the service and
> network with 'your neighbors on the way to the Multiplexer'.
> 
> From what i understand, ATT is pushing what is called 'fixed wireless
> internet gateways to the home' to fill out the network.
> 
> Which is basically using radio frequency spectrum to push internet from
> the wireless network to a home gateway a la the former  and new cellular
> networks bandwidth over various proprietary frequencies and algorithms.
> 
> Some of this is using millimeter wave technology to push 100 Mbps or
> greater over the air. 
> 
> Instead of rebuilding the Multiplexer networks.
> 
> So what they are doing is every so often you 'dsl/adsl/vdsl/vdsl2/' will
> be offline during the day.  And then around 5 PM. The network comes back
> online at a faster speed with a new card.
> 
> This card uses the modem architecture to go digital to analog at the modem.
> 
> Analog rf down the line to the Multiplexer where it then goes back to
> digital along the fiber line to the CO and data center.
> 
> My connection has improved over the last 20 years from 1.5/.7 to 3/1 to
> 9/3 to 18/6 to 36/12.
> 
> I just checked and my speed was showing 34/7 with a dB loss of about 8.
> 
> So we pay about 40 a month for basic shared internet.
> 
> Or i can spend 550 and more per month for dedicated fibre to the home,
> Plus installation charge and fees.
> 
> However I tested my new mobile that has mmWave technology that is still
> running on LTE like networks and on occasion I get over 100 MBps.
> 
> So for ATT the cellular network is going to win out for data/phone/tv.
> 
> And state by state based on the phone tariff POTS is going VoIP and voLTE.
> 
> As most of the states tariffs don't regulate the method of communication
> technology. 
> 
> All that the tariffs state  is required are a pulse or touch tone dial
> tone for a set fee.
> 
> Your mileage may vary.
> 
> Good luck and I will see you on down the line.
> 
> Cheers from J =]
> --
> -------------------------------------
> Justin W Elam
> ### 
> 
> ===============================
> 
> If you need help with your case contact ATT at '0 or 00' 
> or
> +1.800-225-5288 
> or 
> +1.800-288-2020 
> 
> 24/7/365 
> 
>  For general customer service and operator support.
> 
> Some teams are not available at all times such as: billing, porting,
> corporate, and  other specialized teams.
> 
> The new Service team for ATT  internet is at 866-861-6075 
> Monday - Friday, 8 a.m. - 10 p.m. ET Saturday & Sunday, 8 a.m. - 5 p.m. ET
> 
> The fixed wireless internet new service team is at
> English 877.990.0041 <tel:877.990.0041>
> Spanish 877.900.0046 <tel:877.900.0046>
> Monday - Friday, 8 a.m. - 8 p.m. ET Saturday, 8 a.m. - 5 p.m. ET.
> 
> The fixed wireless home phone team is at
> *Wireless Home Phone*
> 800.331.0500 <tel:800.331.0500>
> Every day, 8 a.m. - 9 p.m. local time
> *
> *
> *Att prepaid fixed wireless home phone team is at *
> *AT&T PREPAID Wireless Home Phone*
> 866.975.0050 <tel:866.975.0050>
> Every day, 8 a.m. - 3 a.m. ET
> 
> Small Business Service Team
> for non dedicated internet service
> and other business new service requests
> 888.944.0447
> *Monday - Friday, 8 a.m. - 6 p.m.*
> **
> 
> Small Business Dedicated Internet Service team
> *Ordering***
> 877.542.8666 <tel:877.542.8666>
> *Monday - Friday, 9 a.m. - 6 p.m.*
> **
> ***Billing*****
> 877.561.5921 <tel:877.561.5921>
> *Monday - Friday, 9 a.m. - 6 p.m*
> 
> ATT wireless formerly ATT Cellular
> *Bill & account*
> 611 <tel:611> from AT&T mobile phone
> Every day, 7 a.m. - 10 p.m. local time
> 800.331.0500 <tel:800.331.0500>
> *
> *
> *New service*
> 888.333.6651 <tel:888.333.6651>
> Monday - Friday, 8 a.m. - midnight ET Saturday & Sunday, 8 a.m. - 11 p.m. ET
> Order status <http://www.att.com/checkstatus>
> 877.782.8870 <tel:877.782.8870>
> Available 24/7
> 
> ATT Telephone Service via VOIP a/k/a Digital Phone New Service Team
> *New service*
> 800.861.6075 <tel:800.861.6075>
> Monday - Friday, 8 a.m. - 10 p.m. ET Saturday, 8 a.m. - 5 p.m. ET
> 
> Home Security a/k/a My digital life
> *Monitoring*
> 855.288.2727 <tel:855.288.2727>
> Available 24/7
> *Bill & account*
> 855.288.2727 <tel:855.288.2727>
> Monday - Friday, 8 a.m. - 11 p.m. ET Saturday, 8 a.m. - 9 p.m. ET
> 
> FirstNet Customer Service is at 800.574.7000 24/7/365
> 
> Consumer Support:
> 
> Contact AT&T by phone or live chat to order new service, track orders
> and get customer service, billing and tech support
> 
> https://www.att.com/contactus/ <https://www.att.com/contactus>
> 
> Small/Medium Business Support
> 
> http://www.corp.att.com/businesscontact/
> 
> Enterprise Business Support
> 
> For Enterprise Businesses with more than 100 employees
> https://www.business.att.com/enterprise/support/
> 
> Executive Customer Care Contact
> 
> If you've contacted Customer Service and require additional support,
> click here to contact Elaine Malit, VP-Customer Care
> https://www.att.com/gen/investor-relations?pid=27794
> 
> AT&T Corporate Headquarters mailing address is
> 
> 208 S. Akard St.
> Dallas, TX 75202
> 
> The AT&T Corporate Main Telephone Number is +1 (210) 821-4105
> <tel:2108214105>. 
> 
> Investor Services are handled by ComputerShare at 1.800.351.7221
> 
> 
> National Center for Customers with Disabilities (NCCD) team
> 
> You can call the NCCD from 10 a.m. to 10 p.m. ET, Monday through Friday,
> at *866.241.6568*. Using a teletypewriter (TTY)? Call *866.241.6567*.
> 
> The Disability and Aging Center is available from 9 a.m. to 8:30 p.m.
> ET, Monday through Friday and from 8:00 a.m. to 5:15 p.m. ET on
> Saturday. You can make voice calls to the Disability and Aging Center
> at *800.772.3140*. Or, make TTY calls to *800.651.5111*.
> 
> 
> Additional information is at http://www.att.com 
> ### 
> 
>    
> 
> 
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