[ale] loosing my mind

[Beddingfield, Allen]

Luckily my team reports to the same supervisor as the university networking team.  We are also down the hall from them, so I have the option of walking down the hall and standing in their office.  In their defense, our network team is actually top notch...it is navigating the ticketing system ping pong to get a ticket to them . . .

--
Allen Beddingfield
Systems Engineer
Office of Information Technology
The University of Alabama
Office 205-348-2251
allen at ua.edu
<https://www.ua.edu/>
________________________________
From: ale-bounces at ale.org [ale-bounces at ale.org] on behalf of Jim Kinney [jim.kinney at gmail.com]
Sent: Wednesday, April 06, 2016 6:24 PM
To: Atlanta Linux Enthusiasts - Yes! We run Linux!
Subject: [ale] loosing my mind

2016-04-06 02:10 PM  <Tier 1 support person>  - Changed:  Public notes (emailed to the user), Incident state, Work notes
[https://emory.service-now.com/images/icons/comment_16.gifx] The port doesn't exhibit any signs of degradation. If there is anything further we can help you with, just let us know, I will leave this ticket open
Incident state: Work in Progress  was: Assigned
[https://emory.service-now.com/images/icons/worknote_16.gifx] --- 170.140.138.106 ping statistics ---
857 packets transmitted, 93 received, 89% packet loss, time 856137ms
rtt min/avg/max/mdev = 1.427/1.823/23.028/2.220 ms



As proof of everything working fine, <Tier 1 support person> attached a record of a ping test showing 89% packet loss.


I can't bang my head on my desk any more today. I'm going out for alcohol.


--
James P. Kinney III

Every time you stop a school, you will have to build a jail. What you
gain at one end you lose at the other. It's like feeding a dog on his
own tail. It won't fatten the dog.
- Speech 11/23/1900 Mark Twain

http://heretothereideas.blogspot.com/

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