[ale] OT: Change in UI on Xfinity Modem/Router/Wireless AP

[Dustin Strickland]

I do residential. I am not 100% sure, but I do believe policies are
different for support for business accounts.

On 12/26/2014 04:44 AM, JD wrote:
> Just for clarify, Dustin - did you do residential or business work for comcast?
> 
> I believe the support, rules, and equipment policies are different.  Also - if a
> business has more complex internet they don't allow customer owned edge
> equipment, don't want a noob screwing the routing tables accidentally.
> 
> For example, the comcast edge router I have will automatically bridge IPs if my
> internal devices use any of the assigned public IPs. I have a few devices
> connected to the Comcast router/modem and some specify the public IPs while
> others (SIP equipment) use NAT on the 10.0.1.x subnet provided by their router.
> 
> 
> 
> On 12/25/2014 09:59 PM, Dustin Strickland wrote:
>> The Ubees are pretty solid. You can always check with your local service
>> center to see if they have "not a gateway, but a modem" and go swap out
>> your equipment if you prefer to do it that way(no charge). Owning your
>> own stuff will keep that monthly equipment lease fee away(though CC does
>> not support customer owned equipment, if that is a consideration). Not
>> sure if the service centers still carry modems though, they seem to be
>> phasing those out. Don't quote me on that, it's just my perception of
>> things.
>>
>> On 12/25/2014 09:35 PM, dev null zero two wrote:
>>> just an FYI you can request a standalone modem, with no router or wifi
>>> abilities  (ie always in bridge mode) on Comcast biz. I would assume the
>>> same on residential. I have a Ubee something or other and it's docsis 3 and
>>> only has one ethernet port which hands out my public IP. this won't work if
>>> you have Comcast digital voice obviously.
>>>
>>> there is also a dedicated number for requesting bridge mode that you can
>>> find online, I don't know it offhand, but I've used it plenty of times when
>>> I had residential and they turn off wifi and place your device into bridge
>>> mode without any hassle.
>>>
>>> Sent from my mobile. Please excuse the brevity, spelling, and punctuation.
>>> On Dec 25, 2014 9:30 PM, "Dustin Strickland" <dustin.h.strickland at gmail.com>
>>> wrote:
>>>
>>>> I am a contractor who handles home networking support for Comcast. Sorry
>>>> to hear about your issues, first-off. I get many customers transferred
>>>> to me from other departments who have been misinformed about equipment,
>>>> charges, technician appointments being made, and all manner of other
>>>> things. I don't know who told you what or why, but it's wrong unless
>>>> policy has changed recently(I haven't been doing this for very long).
>>>> You shouldn't see any charges on your bill related to bridge mode. As
>>>> far as policy in my department goes, we can enable bridge mode for you
>>>> with no associated charges, and we can disable it. For any
>>>> troubleshooting/configuration beyond that pertaining to bridge mode, we
>>>> would refer you to a third party who *will* charge a fee(though surely
>>>> no one in ALE needs their help :P). Any other CC customers beware,
>>>> bridge mode can cause serious problems on Technicolor gateways and I
>>>> would strongly advise you not try it. Also be aware, you can buy your
>>>> own DOCSIS 2 or 3 modem/gateway to use rather than the Comcast-supplied
>>>> equipment.
>>>>
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