[ale] OT: Change in UI on Xfinity Modem/Router/Wireless AP

[JD]

Just for clarify, Dustin - did you do residential or business work for comcast?

I believe the support, rules, and equipment policies are different.  Also - if a
business has more complex internet they don't allow customer owned edge
equipment, don't want a noob screwing the routing tables accidentally.

For example, the comcast edge router I have will automatically bridge IPs if my
internal devices use any of the assigned public IPs. I have a few devices
connected to the Comcast router/modem and some specify the public IPs while
others (SIP equipment) use NAT on the 10.0.1.x subnet provided by their router.



On 12/25/2014 09:59 PM, Dustin Strickland wrote:
> The Ubees are pretty solid. You can always check with your local service
> center to see if they have "not a gateway, but a modem" and go swap out
> your equipment if you prefer to do it that way(no charge). Owning your
> own stuff will keep that monthly equipment lease fee away(though CC does
> not support customer owned equipment, if that is a consideration). Not
> sure if the service centers still carry modems though, they seem to be
> phasing those out. Don't quote me on that, it's just my perception of
> things.
> 
> On 12/25/2014 09:35 PM, dev null zero two wrote:
>> just an FYI you can request a standalone modem, with no router or wifi
>> abilities  (ie always in bridge mode) on Comcast biz. I would assume the
>> same on residential. I have a Ubee something or other and it's docsis 3 and
>> only has one ethernet port which hands out my public IP. this won't work if
>> you have Comcast digital voice obviously.
>>
>> there is also a dedicated number for requesting bridge mode that you can
>> find online, I don't know it offhand, but I've used it plenty of times when
>> I had residential and they turn off wifi and place your device into bridge
>> mode without any hassle.
>>
>> Sent from my mobile. Please excuse the brevity, spelling, and punctuation.
>> On Dec 25, 2014 9:30 PM, "Dustin Strickland" <dustin.h.strickland at gmail.com>
>> wrote:
>>
>>> I am a contractor who handles home networking support for Comcast. Sorry
>>> to hear about your issues, first-off. I get many customers transferred
>>> to me from other departments who have been misinformed about equipment,
>>> charges, technician appointments being made, and all manner of other
>>> things. I don't know who told you what or why, but it's wrong unless
>>> policy has changed recently(I haven't been doing this for very long).
>>> You shouldn't see any charges on your bill related to bridge mode. As
>>> far as policy in my department goes, we can enable bridge mode for you
>>> with no associated charges, and we can disable it. For any
>>> troubleshooting/configuration beyond that pertaining to bridge mode, we
>>> would refer you to a third party who *will* charge a fee(though surely
>>> no one in ALE needs their help :P). Any other CC customers beware,
>>> bridge mode can cause serious problems on Technicolor gateways and I
>>> would strongly advise you not try it. Also be aware, you can buy your
>>> own DOCSIS 2 or 3 modem/gateway to use rather than the Comcast-supplied
>>> equipment.
>>>