[ale] Linode

[Erik Mathis]

IMHO, Get a second Internet facing circuit so when the ONLY provider 
they have is in trouble, they can route around it... You know like any 
quality provider would do. There a bunch of NSP's in Atlanta.

-Erik-

On 11/07/2012 03:17 PM, James Sumners wrote:
>> What are you wanting them to do?
>>
>> On Wed, Nov 7, 2012 at 3:07 PM, Erik Mathis <erik at mathists.com> wrote:
>>> If you are using Linode or thinking about using them. Please beware 
>>> of the
>>> below. They apparently have no interest in fixing this. You can 
>>> judge "rare"
>>> for you self using http://status.linode.com
>>>
>>> -Erik-
>>>
>>>
>>> Hello,
>>>
>>> In each of our datacenters, we only peer with the datacenter provider's
>>> network and rely on their peering with other network service providers.
>>> Because of this, we are unable to directly route traffic around issues
>>> ourselves and must rely on our datacenter providers to do so.
>>>
>>> As soon as we noticed today's issue, we contacted our Atlanta 
>>> datacenter
>>> provider and they notified us that they were already working on 
>>> resolving
>>> the problem with the bad peer. Establishing that line of 
>>> communication is
>>> always our top priority so that we can communicate this to our 
>>> customers via
>>> our status blog and any opened support tickets.
>>>
>>> I do understand that you are frustrated and I greatly apologize for the
>>> downtime you experienced. This type of partial outage is rare and we 
>>> always
>>> put in our hardest effort to resolve them as soon as we can.
>>>
>>> If you have any other questions or need any other assistance, please 
>>> do not
>>> hesitate to let us know.
>>>
>>> Regards,
>>> Nick
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>>
>>
>