[ale] OT I had to relate this Comcast conversation with y'all

[Geoffrey Myers]

On 06/26/2012 04:43 PM, Lightner, Jeff wrote:
> Comcast has lied to me as well.
>
> Once when I was having connection issues they insisted the issue was
> my PC (which was Windows).   When I told them it was clear to me the
> issue was the connection to my cable modem from their end they told
> me that they tested it and saw no issues.  They were bit put out when
> I explained to them they couldn't possibly have tested it when it was
> turned off.  I also noted that when it was on the lights were clearly
> indicating the issue was the connection to their side rather than
> connection to the PC.  I could see it trying to establish endlessly
> to no avail.
>
> I think their move to Xfinity name is in the hopes that all the
> people that know how bad Comcast is might somehow mistaked this for a
> new company.
>
> However, I haven't found Awful Telephone&  Telegraph to me much
> better in troubleshooting or honesty.   All I have with them is
> landline and it had severe static.  When I called to complain about
> it they gave me the usual spiel about no inside wire maintenance plan
> and how they'd have to bill me if the technician they were
> dispatching found the issue wasn't outside my building.   When I
> suggested it would be easier for me to go ahead and have them
> disconnect the phone now they miraculously determined the issue was
> on their side without needing to send the tech out to me.  (They did
> send the tech to fix the issue on their equipment.)  It was
> interesting to me that they couldn't tell it was on their side until
> I threatened to simply discontinue the service.

Just before I terminated my Comcast ties, I called them to ask why they 
go up on my bill every year without any new functionality or service.  I 
finally got so frustrated I told the person I might as well disconnect 
the service.  Without missing a beat, the rep asked if I would like to 
be transferred to that department.  That is, the department to 
disconnect my service.  Of course now that I'm gone, I get all kinds of 
'please come back' inquiries.

-- 
Until later, Geoffrey

"I predict future happiness for America if they can prevent
the government from wasting the labors of the people under
the pretense of taking care of them."
- Thomas Jefferson