[ale] Better ISP?

[Ben Coleman]

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On 1/5/2011 7:16 AM, Paul Cartwright wrote:
> no fuss, no muss.. just fixed, fast, no questions about me running linux
> or having a router. No rebooting ( well, he DID have me reboot my router
> in the beginning, but that WAS ALL I did.)

In the case of the few wide-spread outages (which are typically AT&T's
fault), you don't get left on hold for long times, either.  After a
short hold time, if they can't get to you (which, in my experience,
means a wide-spread outage), you're put into voice mail, and they call
you back.  I've usually found Atnex's techs comfortable talking with
knowledgeable users (as opposed to the  script-driven techs I've
encountered elsewhere).  Even the salesman I talked to (way back when
when I signed on with Atnex) was comfortable with me using Linux.

Ben
- -- 
Ben Coleman oloryn at benshome.net | For the wise man, doing right trumps
http://oloryn.benshome.net/     | looking right.  For the fool, looking
Amateur Radio NJ8J              | right trumps doing right.
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