[ale] AT&T DSL Support - it is a Turing Test?

[Chris Fowler]

Price is what you pay.  Value is what you get.  Seems link your not
getting a good value for the price you are paying :)

Atlantic Nexus will happily assist you.

On Fri, 2009-08-14 at 20:31 +0000, Neal Rhodes wrote:
> Any thoughts on how a human being with 20 years of network setup
> experience actually talks to an intelligent support person at AT&T
> regarding DSL?  
> 
> Using the phone doesn't work - you end up with something that almost,
> but doesn't quite, speak Engrish and once you spend a half hour
> explaining to them how their own product works they miraculously
> manage to hang up on you before escalating the call. 
> 
> Using the Chat doesn't work - pretty much the same as above, although
> slower.     
> You guys need to diagnose why the upgrade to 6mbit didn't work.
>                "Please check the wireless configuration".   
> 
> I don't NEED to check the wireless, the dang web display on the DSL
> device says 2700Kbits download negotatiated".      
> 
>                 "Please standby while I figure out how to disconnect
> you."
> 
>                 "We are experiencing higher than usual service
>                 times". 
>                 
> Yeah, because nobody there knows a FF about DSL or networking!
> 
> 
> Let me guess: using Email is pretty much the same, but even slower? 
> 
> 
> 
> Neal Rhodes
> MNOP Ltd 
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