[ale] linux friendly isp for dsl

[Jeremy T. Bouse]

    I'd agree with Michael on just about all he said, although I'll add 
that it's really because of needing to have a Windows machine on-hand to 
prove to AT&T tier 1 & 2 tech support that indeed the issue I'm calling 
about is not internal wiring and not because I run Linux. I have had to 
reset my modem from pass-thru mode and connect a Windows laptop on more 
than one occasion to prove to tech support that the problem was not OS 
related.

    Even more recently I lost complete dial-tone service on a Sunday 
afternoon, dial-tone returned within 3 hours after I spoke with a 
manager that assured me they could get it fixed before the initial 24 
hour ETR I had been given by the lower level support rep. When dial-tone 
did return DSL service did not, in fact it didn't return for another 27 
hours as I went round and round with them stating it was an internal 
wiring issue when nothing had changed in my house and the internal 
wiring consisted of a 2-3 ft wire from the NID to the demarc where the 
modem connects.

    Regards,
    Jeremy

Michael H. Warfield wrote:
> On Mon, 2008-04-14 at 12:36 -0400, Frank Ivey wrote:
>   
>> With the recent/current issue with speedfactory service outage, I'm
>> considering switching dsl isp providers for my home use. I'm looking for
>> recommendations for Linux/Mac OS X friendly isp. If they have local to
>> Metro Atlanta tech staff that would be a plus.
>>     
>
> 	In all honesty, I haven't run into one in a long LONG time that was
> unfriendly toward Linux.  Now, granted, they "don't support it", in
> other words, they can't answer your Linux questions.  You are expected
> to support Linux itself.  But they are not antipathetic toward Linux.
> I've dealt with Comcast and BellSouth, and SpeedFactory and a host of
> others.  Once it a while you end up with a clueless newbie first tier
> support who can't seem to deviate from reading from a script.  That's
> just them and you'll run into them everywhere.  Someone was complaining
> about BellSouth not supporting Linux but they even have Linux
> instruction pages.
>
> 	When you say "Linux friendly" do you mean one that's not going to give
> you a lot of static and insist that you must use windows?  Or to you
> mean one that's going to hold your hand and answer every little Linux
> configuration question you should be able to figure out yourself?  If
> the former, I would say damn near all of them.  If the later, I would
> say damn near none of them.
>
>   
>> Thanks
>>     
>
>   
>> Frank
>>     
>
>   
>> Help GDOT serve you better. Visit http://www.howsmyservice.dot.ga.gov and rate the service you received from Team GDOT.
>>     
>
> 	Mike
>   
> ------------------------------------------------------------------------
>
> _______________________________________________
> Ale mailing list
> Ale at ale.org
> http://mail.ale.org/mailman/listinfo/ale
>