[ale] BellSouth/ATT DSL

[tom]

On Mon, 25 Jun 2007, Michael B. Trausch wrote:

> On Mon, 2007-06-25 at 11:54 -0400, Jeremy T. Bouse wrote:
>
>> I put little faith in the tech support personnel regardless of what
>> operating system you're running. From their POV if it isn't working
>> it's
>> easier to blame it on the customers equipment than their own, luckily
>> I
>> have enough networking knowledge to do my own troubleshooting before I
>> ever start to call them.
>
>
> Definitely.  If they hired people who actually had the credentials to be
> technical support personnel ("they" being nearly everyone), then things
> would be far easier.
>
>    --- Mike
Given that tech support/customer support is almost always considered pure 
overhead, and that getting real support personnel would likely also cost 
more money, I'd guess it ain't going to happen.

Seems like somewhere I read a tale of woe regarding a customer support 
phone rep. The memorable part was one of the reps who would fairly 
regularly wind up standing between cubicals, swearing and screaming over 
his headset at the customer. The abusive rep was kept because he could 
solve customer problems, despite the fact promotions were based upon 
keeping the phone call _short_ (like sub minute). Wish I had kept both a 
copy and a like for that, it was classic.