[ale] [OT] Whine, moan, and complain - 6 day outage.

[Scott Castaline]

Jim Popovitch wrote:
> On Mon, 2007-07-09 at 18:58 -0400, Thompson Freeman wrote:
>> I have been a fan of Speakeasy on this list for some time,  
>> and just had my first major bad experience with customer  
>> support - not from Speakeasy but from the chain of  
>> resellers business model. At least that is the way I'm  
>> perceiving it. I _continue_ to like the service, and expect  
>> to continue to recommend them, but I have been bitten...
>>
>> Last Tuesday the iDSL line went down, and neither reboot  
>> nor replug with reboot brought things back to life. Called  
>> Speakeasy, and we did the trouble shooting dance, with the  
>> result that they shipped a new modem overnight (well, over  
>> holiday, but give them credit anyway. Expected Friday,  
>> because I called late) Unit arrived Thursday, and no joy.  
>> At this point, somebody, somewhere, dropped the ball, as a  
>> local service call was recommended but not scheduled. The  
>> call did get scheduled Friday afternoon, which meant that  
>> the local technician (AT&T man) didn't arrive until this  
>> morning.
>>
>> Ok. The weird part is, we have no idea what was wrong! The  
>> AT&T guy showed up, and nothing was working. He tied in his  
>> gear, back tracked up and down the line, came inside to  
>> double check all the way to the modem, and the blasted  
>> _old_ modem started working! He (the AT&T guy) claims no  
>> clue as to what happened, and I sure am clueless. Maybe he  
>> just scared it into working...
>>
>> Any how - I have now vented, and I do feel better. I still  
>> like using Speakeasy people. I just wish there was a better  
>> solution for the final mile headache.
>>
>> Thanks for the use of your bandwidth.
> 
> Dude, that sucks.  But, don't get any idea that the same thing won't
> happen via any other large provider.  I've seen Comcast do the same
> thing to me.. shake something outside and declare victory.  Mostly they
> just blame other Comcast "contractors", at least they don't fall asleep
> on my sofa.  :-)
> 
> -Jim P.
> 
> 
> 
> 
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I do have to admit that my dog one time got revenge on a cable guy that 
came to fix a problem in my last apt. She relieved herself right in 
front of the access box, big time. He had to step in it............