[ale] Linux Help Desk Call Apps?

[Jonathan Glass]

Well, I'm the only coder to ever look at the code.  My inline
documentation leaves much to be desired.  Also, I've been wanting to
update the code and make it more modular, now that I've learned more about
PHP programming.

You're right for us amateur programmers..if noone else is going to see it,
then why make it look nice?

Jonathan Glass


> A comment you made is why I see Open Source software as inherently
> better than closed.  You said you'd post it (given permission, of
> course) "after cleaning it up".  If you know no one outside the coding
> group will see the source, why make it pretty?  Granted, I'm not a coder
> , but I can see that being the case.
>
> Brian
>
> Jonathan Glass wrote:
>
>> I use Perldesk to catch incoming email to "helpdesk at ibb" and
>> "help at ibb"...
>>
>> I wrote WesHelpDesk for Wesleyan College that does all the required.  It
>> interfaced with Exchange 5.5 via LDAP for user info, NT 4 for
>> authentication, and a local smart-relay for outbound email and paging.
>> ALl ticket updates automatically get sent to the end-users, and
>> escalations get sent to the Director.  Because everything is MYSQL
>> driven,
>> the Director is able to use ODBC to generate usage/tracking reports.
>> Pretty cool 6 month project...earned me As for 2 different classes (DBA
>> and Web Design).  :)
>>
>> If anyone wants to look at it, I'll ask the Director for permission to
>> GPL
>> it, and post the code somewhere (after cleaning it up a bit..of
>> course!).
>>
>> Thanks
>>
>> Jonathan
>>
>>
>>>All,
>>>
>>>It would be nice to put a computer to catch help desk calls, log them,
>>>email them to techs, or have the system page them etc. etc.  I seem to
>>>rember reading a review in Linux Journal. Anyone remember which one?
>>> Any
>>>one successfully putting a computer box to catch the initial calls?
>>>
>>>Regards,
>>>
>>>
>>>John
>>>
>>>_______________________________________________
>>>Ale mailing list
>>>Ale at ale.org
>>>http://www.ale.org/mailman/listinfo/ale
>>>
>>
>>
>>
>
> _______________________________________________
> Ale mailing list
> Ale at ale.org
> http://www.ale.org/mailman/listinfo/ale
>


-- 
Jonathan Glass
Systems Support Specialist II
IBB/GTEC
Office: 404-385-0127
Cell: 404-444-4086