[ale] Linux Help Desk Call Apps?

[Brian Stanaland]

A comment you made is why I see Open Source software as inherently 
better than closed.  You said you'd post it (given permission, of 
course) "after cleaning it up".  If you know no one outside the coding 
group will see the source, why make it pretty?  Granted, I'm not a coder 
, but I can see that being the case.

Brian

Jonathan Glass wrote:

> I use Perldesk to catch incoming email to "helpdesk at ibb" and "help at ibb"...
> 
> I wrote WesHelpDesk for Wesleyan College that does all the required.  It
> interfaced with Exchange 5.5 via LDAP for user info, NT 4 for
> authentication, and a local smart-relay for outbound email and paging. 
> ALl ticket updates automatically get sent to the end-users, and
> escalations get sent to the Director.  Because everything is MYSQL driven,
> the Director is able to use ODBC to generate usage/tracking reports. 
> Pretty cool 6 month project...earned me As for 2 different classes (DBA
> and Web Design).  :)
> 
> If anyone wants to look at it, I'll ask the Director for permission to GPL
> it, and post the code somewhere (after cleaning it up a bit..of course!).
> 
> Thanks
> 
> Jonathan
> 
> 
>>All,
>>
>>It would be nice to put a computer to catch help desk calls, log them,
>>email them to techs, or have the system page them etc. etc.  I seem to
>>rember reading a review in Linux Journal. Anyone remember which one?  Any
>>one successfully putting a computer box to catch the initial calls?
>>
>>Regards,
>>
>>
>>John
>>
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> 
> 
>