[ale] Frys opening in Duluth

[Ray Knight]

On Fri, 2003-05-09 at 07:55, Dan Newcombe wrote: 
> On Thu, 8 May 2003, Transam wrote:
> > My last experience at Best Buy was sufficiently bad that I'll not be
> > back unless I have no other choice.
> 
> I agree - I have a $100 gift card my in-laws got me for xmas - still
> haven't wanted to go in there to spend it.  The one in Morrow is pathetic.
> They never have anything in stock.  I've heard the sales people talk to
> others, and most of them are clueless.
> 
> One other experience that really pissed me off - my car cd/mp3 player
> died.  I was looking at a new one, and I was playing around with a couple
> of them to see how they worked/sounded.  Some sales person for that area
> came over - did he ask to help?  no... he went to some unit about 5 feet
> away and cranked the volume on it (no one else in sight).  So here I am
> trying to possibly make a purchase decision and now I can't here jack
> because of the blasting noise from this other unit.  I was SOOOO tempted
> to go find a manager just to yell at someone.
The problem with Best Buy, is that unlike most other electronics
retailers their employees are not paid commission.  This gives them no
incentive to provide good customer service or to learn anything about
their products.  If you are paid the same regardless of how much you
sell, why try to sell anything? 



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