[ale] AIT [Sony] tape drive that won't spit out the tape ?

[Courtney Thomas]

Thanks Dow.

I'm in Alpharetta, so XS sounds good.

I assume they're in the phone book   :-)

Appreciatively,

Courtney



Dow Hurst wrote:

> I've used www.xsnet.com for hardware support for the SGIs for two plus 
> years now with no problems.  Something breaks on the SGIs and I call and 
> get a replacement part.  I put it in a call and get it within two days 
> max, but usually the next day.  They support Sun, IBM, and SGI and the 
> prices are reasonable.  Certainly less than replacing or repairing the 
> hardware!  Hope this helps,
> Dow
> 
> PS.  I've had lots of problems with Sony DDS2 drives but good luck with 
> DDS3.  XS Int. is located in Alpharetta, GA.
> 
> Courtney Thomas wrote:
> 
>> Dow,
>>
>> Thanks for your reply.
>>
>> I am horrified to learn it's cheaper to buy a new drive.
>>
>> That drive was NOT cheap and I've used it little.
>>
>> Any recommendations for a repair service ?
>>
>> Cordially,
>>
>> Courtney
>>
>>
>>
>> Dow Hurst wrote:
>>
>>> Yeah, without a hardware support contract with someone, repairing 
>>> hardware is very expensive.  It is usually cheaper to buy a new item 
>>> to replace the damaged one.  If rebooting didn't help then it is 
>>> screwdriver time.
>>> Dow
>>>
>>>
>>> Adrin wrote:
>>>
>>>>     Sorry it didn't work.   That method usually forces the tape 
>>>> drive to reset and eject the
>>>> tape. Short of removing the drive  and carefully manually taking it 
>>>> out, I have no other
>>>> suggestions.  Something somewhere in the drive is probably jammed.
>>>>
>>>> I actually have a collection of Sony 2/4Gig 4mmm drives.  Either 
>>>> they don't eject or just
>>>> don't write/read the tape anymore. Maybe on day I will mix-up the 
>>>> parts and make a good
>>>> drive.  Then I won't be able to find the tapes.
>>>>
>>>> We usually replace the drive with a loaner and ship it off to Sony 
>>>> for repair. I don't
>>>> know on anyone local that can repair. And buy the way most of the 
>>>> time if it is not under
>>>> warranty, we weight the cost of just replacing it.  I have never 
>>>> known Sony to like
>>>> repairing their products.  by that I mean their cost for repairs is 
>>>> not cheap.
>>>>
>>>> Adrin
>>>>
>>>>
>>>>  
>>>>
>>>>> -----Original Message-----
>>>>> From: ale-bounces at ale.org [mailto:ale-bounces at ale.org]On Behalf Of
>>>>> Courtney Thomas
>>>>> Sent: Sunday, December 21, 2003 6:52 AM
>>>>> To: haswes at mindspring.com; Atlanta Linux Enthusiasts
>>>>> Subject: Re: [ale] AIT [Sony] tape drive that won't spit out the 
>>>>> tape ?
>>>>>
>>>>>
>>>>> Thank you for the suggestion.
>>>>>
>>>>> The Sony drive is a SDX-300C for which this did not work. The 
>>>>> controller
>>>>> is an Adaptec 2944, if that makes a difference.
>>>>>
>>>>> BTW, Debian-2.4.17.
>>>>>
>>>>> Any other perceptions about what's going on ?
>>>>>
>>>>> Cordially,
>>>>> Courtney
>>>>>
>>>>>
>>>>>
>>>>> Adrin wrote:
>>>>>
>>>>>  
>>>>>
>>>>>> do a shutdown on the machine. Turn the machine back on.. While it is
>>>>>>     
>>>>>
>>>>>
>>>>>
>>>>> rebooting hold down
>>>>>  
>>>>>
>>>>>> the eject button.  Hold down the button until the system is rebooted
>>>>>>     
>>>>>
>>>>>
>>>>>
>>>>> completely and the
>>>>>  
>>>>>
>>>>>> tape is ejected. It should eject the tape by the time you get a 
>>>>>> login.
>>>>>>
>>>>>> Adrin
>>>>>>
>>>>>>
>>>>>>
>>>>>>   
>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: ale-bounces at ale.org [mailto:ale-bounces at ale.org]On Behalf Of
>>>>>>> Courtney Thomas
>>>>>>> Sent: Saturday, December 20, 2003 11:28 PM
>>>>>>> To: ale at ale.org
>>>>>>> Subject: [ale] AIT [Sony] tape drive that won't spit out the tape ?
>>>>>>>
>>>>>>>
>>>>>>> I know the emergency procedure to manually remove the tape.
>>>>>>>
>>>>>>> But why has this occurred and......... is there a place in 
>>>>>>> Atlanta that
>>>>>>> is competent and reasonable for a repair, if necessary ?
>>>>>>>
>>>>>>> Appreciatively,
>>>>>>> -- 
>>>>>>> Courtney Thomas
>>>>>>> s/v Mutiny
>>>>>>> lying Oriental, NC
>>>>>>> WDB5619
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> Ale mailing list
>>>>>>> Ale at ale.org
>>>>>>> http://www.ale.org/mailman/listinfo/ale
>>>>>>>
>>>>>>>
>>>>>>>       
>>>>>>
>>>>>>
>>>>>>
>>>>>> _______________________________________________
>>>>>> Ale mailing list
>>>>>> Ale at ale.org
>>>>>> http://www.ale.org/mailman/listinfo/ale
>>>>>>
>>>>>>
>>>>>>     
>>>>>
>>>>>
>>>>>
>>>>> -- 
>>>>> Courtney Thomas
>>>>> s/v Mutiny
>>>>> lying Oriental, NC
>>>>> WDB5619
>>>>>
>>>>> _______________________________________________
>>>>> Ale mailing list
>>>>> Ale at ale.org
>>>>> http://www.ale.org/mailman/listinfo/ale
>>>>>
>>>>>   
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> _______________________________________________
>>>> Ale mailing list
>>>> Ale at ale.org
>>>> http://www.ale.org/mailman/listinfo/ale
>>>>
>>>>  
>>>>
>>>
>>
>>
> 


-- 
Courtney Thomas
s/v Mutiny
lying Oriental, NC
WDB5619