[ale] AIT [Sony] tape drive that won't spit out the tape ?

[Dow Hurst]

I've used www.xsnet.com for hardware support for the SGIs for two plus 
years now with no problems.  Something breaks on the SGIs and I call and 
get a replacement part.  I put it in a call and get it within two days 
max, but usually the next day.  They support Sun, IBM, and SGI and the 
prices are reasonable.  Certainly less than replacing or repairing the 
hardware!  Hope this helps,
Dow

PS.  I've had lots of problems with Sony DDS2 drives but good luck with 
DDS3.  XS Int. is located in Alpharetta, GA.

Courtney Thomas wrote:

> Dow,
>
> Thanks for your reply.
>
> I am horrified to learn it's cheaper to buy a new drive.
>
> That drive was NOT cheap and I've used it little.
>
> Any recommendations for a repair service ?
>
> Cordially,
>
> Courtney
>
>
>
> Dow Hurst wrote:
>
>> Yeah, without a hardware support contract with someone, repairing 
>> hardware is very expensive.  It is usually cheaper to buy a new item 
>> to replace the damaged one.  If rebooting didn't help then it is 
>> screwdriver time.
>> Dow
>>
>>
>> Adrin wrote:
>>
>>>     Sorry it didn't work.   That method usually forces the tape 
>>> drive to reset and eject the
>>> tape. Short of removing the drive  and carefully manually taking it 
>>> out, I have no other
>>> suggestions.  Something somewhere in the drive is probably jammed.
>>>
>>> I actually have a collection of Sony 2/4Gig 4mmm drives.  Either 
>>> they don't eject or just
>>> don't write/read the tape anymore. Maybe on day I will mix-up the 
>>> parts and make a good
>>> drive.  Then I won't be able to find the tapes.
>>>
>>> We usually replace the drive with a loaner and ship it off to Sony 
>>> for repair. I don't
>>> know on anyone local that can repair. And buy the way most of the 
>>> time if it is not under
>>> warranty, we weight the cost of just replacing it.  I have never 
>>> known Sony to like
>>> repairing their products.  by that I mean their cost for repairs is 
>>> not cheap.
>>>
>>> Adrin
>>>
>>>
>>>  
>>>
>>>> -----Original Message-----
>>>> From: ale-bounces at ale.org [mailto:ale-bounces at ale.org]On Behalf Of
>>>> Courtney Thomas
>>>> Sent: Sunday, December 21, 2003 6:52 AM
>>>> To: haswes at mindspring.com; Atlanta Linux Enthusiasts
>>>> Subject: Re: [ale] AIT [Sony] tape drive that won't spit out the 
>>>> tape ?
>>>>
>>>>
>>>> Thank you for the suggestion.
>>>>
>>>> The Sony drive is a SDX-300C for which this did not work. The 
>>>> controller
>>>> is an Adaptec 2944, if that makes a difference.
>>>>
>>>> BTW, Debian-2.4.17.
>>>>
>>>> Any other perceptions about what's going on ?
>>>>
>>>> Cordially,
>>>> Courtney
>>>>
>>>>
>>>>
>>>> Adrin wrote:
>>>>
>>>>  
>>>>
>>>>> do a shutdown on the machine. Turn the machine back on.. While it is
>>>>>     
>>>>
>>>>
>>>> rebooting hold down
>>>>  
>>>>
>>>>> the eject button.  Hold down the button until the system is rebooted
>>>>>     
>>>>
>>>>
>>>> completely and the
>>>>  
>>>>
>>>>> tape is ejected. It should eject the tape by the time you get a 
>>>>> login.
>>>>>
>>>>> Adrin
>>>>>
>>>>>
>>>>>
>>>>>    
>>>>>
>>>>>> -----Original Message-----
>>>>>> From: ale-bounces at ale.org [mailto:ale-bounces at ale.org]On Behalf Of
>>>>>> Courtney Thomas
>>>>>> Sent: Saturday, December 20, 2003 11:28 PM
>>>>>> To: ale at ale.org
>>>>>> Subject: [ale] AIT [Sony] tape drive that won't spit out the tape ?
>>>>>>
>>>>>>
>>>>>> I know the emergency procedure to manually remove the tape.
>>>>>>
>>>>>> But why has this occurred and......... is there a place in 
>>>>>> Atlanta that
>>>>>> is competent and reasonable for a repair, if necessary ?
>>>>>>
>>>>>> Appreciatively,
>>>>>> -- 
>>>>>> Courtney Thomas
>>>>>> s/v Mutiny
>>>>>> lying Oriental, NC
>>>>>> WDB5619
>>>>>>
>>>>>> _______________________________________________
>>>>>> Ale mailing list
>>>>>> Ale at ale.org
>>>>>> http://www.ale.org/mailman/listinfo/ale
>>>>>>
>>>>>>
>>>>>>       
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> Ale mailing list
>>>>> Ale at ale.org
>>>>> http://www.ale.org/mailman/listinfo/ale
>>>>>
>>>>>
>>>>>     
>>>>
>>>>
>>>> -- 
>>>> Courtney Thomas
>>>> s/v Mutiny
>>>> lying Oriental, NC
>>>> WDB5619
>>>>
>>>> _______________________________________________
>>>> Ale mailing list
>>>> Ale at ale.org
>>>> http://www.ale.org/mailman/listinfo/ale
>>>>
>>>>   
>>>
>>>
>>>
>>>
>>> _______________________________________________
>>> Ale mailing list
>>> Ale at ale.org
>>> http://www.ale.org/mailman/listinfo/ale
>>>
>>>  
>>>
>>
>
>

-- 
__________________________________________________________
Dow Hurst                  Office: 770-499-3428            *
Systems Support Specialist    Fax: 770-423-6744            *
1000 Chastain Rd. Bldg. 12                                 *
Chemistry Department SC428  Email:   dhurst at kennesaw.edu   *
Kennesaw State University         Dow.Hurst at mindspring.com *
Kennesaw, GA 30144                                         *
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