[ale] OT: Interesting Link (State of IT)

[John Wells]

Christopher Fowler said:
> Nope its not that.  Its the ability to take a piece of software and make
> it
> do what you need it to do.  I"m not good with vehicles.  If you take the
> model
> that most people want to show about MS is the model of a car with its hood
> welded shut.  The ability to open the hood and fix anything that needs to
> be fixed on your terms is what makes a great mechanic.  I can do some
> things
> to my car but for most jobs I have to take it to a mechanic.  The same
> goes
> with MS.  If you can make software do what you want it to do then you can
> stop the memory leaks, the buffer overflows, etc..

Driver    == Administrator
Mechanic  == Developer

An administrator should be able to "drive" the software *without* getting
under the hood, *if* the software is designed/implemented well.

Now, the administrator will of course be expected to change the oil
(patches), but shouldn't be expected to redesign the exhaust system if
it's determined that it's leaky by design.

> So many customers we've contacted are busy now due to the outbreak
> of viriuses they are extremely busy.  Why?  Why  must this crap go
> on.  When are people going to clue in that maybe Outlook is not the
> thing to use.  I admin that I'm attracted to outlook because it is
> spiffy but have fallen in love with mutt.  Winbloze users would not
> even consider mutt.

Poorly designed/poorly implemented.

When you start expecting/requiring administrators to understand your
source to use your product, they *WILL* go elsewhere...I guarantee it. 
They have enough on their hands.

John
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