[ale] telepest triggered question
Jim Philips
jcphil at mindspring.com
Thu Aug 7 18:32:20 EDT 2003
tfreeman at intel.digichem.net wrote:
> Yesterday evening I was bothered by a phone solicitor for my credit card
> company (wanting me to expand my credit and some other services). From the
> gentleman's accent, I would guess that he is a native of India, which
> triggered a thought of sorts. As a group, we are all too familiar with
> outsourcing support and programming jobs to nonUS locations. Has a similar
> trend hit the telemarketers? Does anybody know? Does it really matter?
>
> TIA
It's been going on for a couple of years now. They even train the people
in accent reduction and cultural trivia. Call centers are being located
around the globe so companies can maintain 24 hour operations without
keeping anybody up late.
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