[ale] OT - ADSL - Conclusion

[Mazukna, Thomas]

Lets recap....
Moved into this apartment 3 yars ago....
BellSouth telephone line sucked big time... HUGE amount of noice....
1 month to fix..  3 ties ... done....
1 week later - phone dead - no dial tone.... 5 calls for support 1 week
later fixed
Some moron tech at BS came out and swiched my line to different copper at
local switch board.
And the nice part about it... "we will be there monday somewhere from 8am
till 5pm"

First DSL - IDSL through Internet Connect (Covad install) at 144/144 ... 1
week to fix the line...
Downtime 1 week ... got routed to Chicago for some reason.

Earthlink ADSL now 15months ... 1500/265 couple downtimes couple hours each
no calls to tech support ... 

So my experience...... be patient and nice with 1rst tier tech support and
you will get to the guy who knows stuff.

And being everything BS makes no difference, they are arrogant with their
own customers.

but of course YMMV

Tomas


-----Original Message-----
From: Jeff Hubbs [mailto:hbbs at attbi.com]
To: ale at ale.org
Sent: Friday, July 12, 2002 11:55 AM
To: Mazukna, Thomas
Cc: 'ale at ale.org'
Subject: Re: [ale] OT - ADSL - Conclusion


On Fri, 2002-07-12 at 08:58, Mazukna, Thomas wrote:
> Here is summary:
> 
> By browsing and comparing reviews on dslreports.com the best place to get
> DSL is SouthEast. Worst - CA
> For tech savvy people like myself, there is no difference what the ISP
tech
> support rating is at dslreports.com 
> Since we are in BellSouth monopoly all the copper is in there hands and
does
> not mean that you will have DSL faster through them.
> Best choice of DSL ISP would be DirectTV DSL - Static IP, No PPPOE, No
port
> blocking, you can run any server on your end, free hardware, ethernet
> modem/router.
> No matter who you choose in Atlanta area the speed limit is the same if
not
> capped by ISP - 1.5m/256k.
> If anybody can give good reason not to go with DirectTV when I move speak
up
> or forever hold your peace.

Sure.  A special room in hell awaits you if anything should go wrong
with your DirecTV DSL service that can only be fixed by Bellsouth.  Have
you any idea what it's like, A MONTH LATER, to still have to call up
1st-level tech support and be asked insistently about your DSL modem's
lights even though you've HAD NO CARRIER FOR A MONTH????  It was as
though every phone call to DirecTV was the first one.  No continuity and
no caring.  

When I was finally able to get someone a bit more higher-ranking and I
explained that this is obviously a Bellsouth problem, the woman whined
"well, we're not responsible for what Bellsouth does or doesn't do..."
and I cut her off, saying that managing their relationship with
Bellsouth and making sure they honored the terms of their agreement with
them WAS their responsibility.  None of this was enough to do anything
about it, so I finally just called to cancel my service and the CS rep
who took my call had the nerve to act shocked when I told her why.

So...enjoy your DirecTV service!

- Jeff

---
This message has been sent through the ALE general discussion list.
See http://www.ale.org/mailing-lists.shtml for more info. Problems should be 
sent to listmaster at ale dot org.