[ale] OT - ADSL - Conclusion

[mainwizard at vei.net]

Not my experience at all. I have had my share of problems due to being 18,300 feet from the CO, Mostly dropped connection when it rained that would not resync without power cycling the modem. The second call got me to the tier 2 support person, they updated my firmware and told me to call back if I still had problems.

I called back a week later, they called BS, did some testing, called me back the next day to check on things. Because I still had problems, they got a BS tech out to my house (3 days later). The BS tech did some testing and switched me to a reomte access point. My connection now rocks at 1.5M, I'm 4000 feet from the RAP as opposed to 18,300 feet.

I guess DirecTV DSL is just like any other company. Some CS people are good and some are not.
Ed.


> Sure.  A special room in hell awaits you if anything should go wrong
> with your DirecTV DSL service that can only be fixed by Bellsouth.  Have
> you any idea what it's like, A MONTH LATER, to still have to call up
> 1st-level tech support and be asked insistently about your DSL modem's
> lights even though you've HAD NO CARRIER FOR A MONTH????  It was as
> though every phone call to DirecTV was the first one.  No continuity and
> no caring.  
> 
> When I was finally able to get someone a bit more higher-ranking and I
> explained that this is obviously a Bellsouth problem, the woman whined
> "well, we're not responsible for what Bellsouth does or doesn't do..."
> and I cut her off, saying that managing their relationship with
> Bellsouth and making sure they honored the terms of their agreement with
> them WAS their responsibility.  None of this was enough to do anything
> about it, so I finally just called to cancel my service and the CS rep
> who took my call had the nerve to act shocked when I told her why.
> 
> So...enjoy your DirecTV service!
> 
> - Jeff
> 
> 
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