[ale] Recommended Support Levels

[rhiannen]

Found these, the first may be what Mike was thinking of.

Margevicius, M., 1999, PC Staffing Guidelines - taking out the
guesswork; Gartner Group. 
http://www.its.qut.edu.au/policy/DSS_review/83792.pdf


and other stuff, for filler reference:
Lessons Education Can Learn From Business
http://ctap.fcoe.k12.ca.us/helpdesk/helpdesks.html

Schools following the business model:
http://www.clayschools.org/techplan/personnel.htm

Desktop Support Services Review
http://www.its.qut.edu.au/policy/DSS_review/Condensed%20DSS%20Review%20Report.doc

One of Microsoft's takes on it the requirements for the actual staff
http://www.microsoft.com/italy/startup/pianificazione/Ident.doc


-- 
rhia
knowledge is power - arm yourself


"Michael W. Stibor" wrote:
> 
> Thompson, I do seem to remember seeing something regarding this issue, it
> may have been a Gartner study and it included everything from users, as

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