[ale] Recommended Support Levels

[Chris Ricker]

On Thu, 31 Jan 2002, Thompson Freeman wrote:

> 
> The subject came up on another list I'm on, I went looking on the web, and
> I've yet to see results. For the various computing platforms &
> applications, what are current industry practices for support
> staffing? Failing that - the recommended levels?
> 
> What I'm curious about, for an office doing office stuff, how many support
> people are needed when the office is MS based? How many when Mac
> based? How many when Unix/Linux based? Likewise servers. It seems like
> these numbers should be available somewhere, but I simply haven't found
> them.

You might want to check the NANOG archives.  There was a big discussion on
there in the past 4 months or so regarding appropriate NOC support levels.  
Like all long NANOG threads, though, it diversified and covered more general
support before it devolved into a total flamefest ;-)

I don't think anyone has hard-n-fast numbers regarding that.  The metric 
people like Gartner tend to track is TCO, which isn't quite the same....

later,
chris


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