[ale] Linux the $400 Operating System

[Irv Mullins]

On Wednesday 21 August 2002 03:17 pm, you wrote:
> > From: Irv Mullins [mailto:irvm at ellijay.com]
> > Sent: Wednesday, August 21, 2002 2:47 PM
> >
> > That's more useful than the "help" we got from
> > Apple's customer assistance (we had paid for a
> > year's supply of this, $150 or something)
> >
> > Problem: networking not working;
> >
> > After checking that we had reloaded the OS
> > (repeatedly), and checking the model numbers of
> > all the Macs on the net, along with name, rank
> > and serial number of every piece of hardware we
> > owned, the final question was "are you using
> > Apple wire?"
> >
> > me: "Huh?"
> >
> > "Are you using Apple wire?"
> >
> > After admitting that we didn't actually know
> > *who* manufactured the wire in the walls, we
> > were told "Sorry, we can't help you if you
> > aren't using Apple wire. <click>"
> >
> > Yes, we did indeed demand our money back.
> >
> > Irv
>
> What!?  This sounds like total bullshit.  Apples support may not be the
> best in the world, but this story just doesn;t sound credible.  My Mom uses
> it, I have used it many times, and a few of my Clients have used it, and
> *never* had *anything* like this happen.
>
> Irv, your credibility just dropped to the bottom of the bucket with me.
>
> Charles

Now, Charles, please don't make a fool of yourself.

There were two of us on extension phones during that conversation,
one of whom was the owner of the business - the same man who had 
paid for the support contract.  I can give you his name and phone number. 
Even tho it has been 4 or 5 years since that happened, he was mad enough 
that I'm sure he still remembers the conversation. He may still have the 
cancellation letter on file.

Your credibility hasn't dropped with me. I believe you when you say 
you've had good luck with Apple's support. Many people have been 
satisfied.  Some haven't.  Why do you have a problem with that?
.
You need to realize that it doesn't matter whether something "sounds" or 
"doesn't sound" credible to *you*. Your beliefs _do_not_change_reality_ 
in any way. To think otherwise is dangerous.

Please try not to make acusations based on what goes on in your own 
self-contained little world. 

Thank you,

Irv - resisting the urge to recommend a good laxative....













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