[ALE-jobs] Option System Engineer Position in Alpharetta

[Ray Octaviano]

Option Wireless has the position below open in our Alpharetta office
(right by North Point Mall).

 

The position is a customer support engineering role that requires strong
experience with Linux and IP networking.  Knowledge of OpenWRT would be
a plus.

 

Anyone who is interested in discussing the position further should
contact me at my email address below.

 

Thanks,

Ray Octaviano

Head of Sales, U.S.

r.octaviano at option.com

 

 

>>>>>>>>>>> Position details >>>>>>>>>>>>>>>>>>>>>>>>

 

About Option

Option(r) is a global leader in wireless technology, focused on the
design, development and manufacture of

innovative solutions that provide businesses and consumers with
high-quality wireless broadband access to the

Internet, anywhere, anytime.

Our products are used across the globe. The world's leading mobile
telecom operators ensure their consumer and

professional customers enjoy high quality wireless Internet access with
our Data cards, USB modems and wireless

Routers. The world's top manufacturers of PCs and consumer electronics
incorporate our high-performance

Embedded wireless modules into their laptops and other consumer
electronics. 

A pioneer in wireless data communications since 1986, Option is
headquartered in Leuven, Belgium. Our Research

& Development is carried out in Leuven, Belgium. Our ISO 9001 production
engineering and logistics facility is in

Cork, Ireland. We also have sales offices in Europe, US, Asia, Japan and
Australia.

Option has established an impressive reputation for creating innovative
products that enhance the performance

and functionality of wireless communications. In fact since our
inception we have achieved no less than 21 world

firsts in wireless Internet access.

http://www.option.com

 

Our Offer

Option provides a work environment that stimulates people to do more
than just a job. We encourage people to

acquire new skills and help them to work as a coherent team. We
stimulate employees' creativity, give employees

the unique opportunity to gain experience within an agile company, take
responsibility and be part of a dynamic

work environment. We reward employees in a fair and balanced way
recognizing their contribution, added value,

skills and competencies.

 

For the expansion of our North American Support Team we are currently
looking to fill the position of:

 

SYSTEM ENGINEER

Responsibilities

The North America Sales Team consists of a group of very dedicated sales
and technical support personnel for our

North American customers. The North America Team is the first team in
the world to launch the Option CloudGate

M2M Gateway product. As the first geography to launch the product, North
America will lead the rest of the

company in forming partner alliances, defining the best opportunities
for the product, and providing a model for

other geographies to emulate. As a System Engineer, you would be
responsible for supporting customers in

resolving their technical issues with the CloudGate. You will also
support hardware and software partners that are

developing their own solutions for use with the CloudGate. The position
requires collaboration internationally with

our technical and product management teams in Europe as well as locally
with sales and support colleagues in

North America. This position reports to the Head of Sales, U.S. The
tasks will consist primarily of:

* Technical Support for Option customers in North America

o Support hardware and software issue problem determination and
resolution for CloudGate

M2M Gateway product and other assigned products.

o Find work around solutions for issues that provide short term relief
for the customer until a

longer term resolution can be implemented.

o Work with Option sales team to define issue prioritization

o Respond to customers technical questions in a timely manner

o Responsible for providing Release notes, procedures, manuals, and
reports as required

o Ensure proper setup and configuration for desired application

o Bug tracking and resolution

o Use logging tools to collect data necessary for root cause analysis of
issues

o Apply and verify effectiveness of fixes made to firmware, drivers, and
applications

o Onsite analysis and follow up of complex technical problems in close
cooperation with Option

Engineering and external suppliers

* Technical support for software and hardware development community

o Support key software and hardware partners in integrating their
solutions into the CloudGate device

o Assist software partners in packaging and setting for distribution
their solutions

o Moderate and answer questions on the developer community message board

* General

o Field testing, IOT and use of protocol simulators

o Clear and correct reporting on the technical status of the projects

o Occasionally prepare and conduct training for customers and local
representatives for first line support

* Other duties as assigned

* Travel requirements of < 25%

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