[ALE-jobs] Director of Web Operations - Salary 110 to 120k (very Flexible) - Linux Environment

[Adam Brookins]

I hope you are all having a wonderful day!  I was wondering if you might be
interested or know some professionals in the Operations Management arena
that you could pass this opportunity along to, I'd really appreciate it. It
is a Permanent Job with a cutting edge interactive firm opportunity in
Atlanta(downtown).  Salaries are excellent.  If you or they are interested
please send a resume to abrookins at sysdevit.com.

 

Regards,

 

Adam


 


 


 


Director, Web Operations 


 

The Director of Web Operations is responsible for managing and maintaining
the client hosting and production environments and for the overall agency
internal technical support needs. This role is integral in ensuring company
success both through client quality through the production environments and
through providing the agency the tools, infrastructure, and processes for
internal needs.

 

Major Tasks, Responsibilities and Key Accountabilities

Client Hosting Support

.         Responsible for overall release management of code & data releases

o    Manage and update the release process for ongoing improvements

o    Work with Development Directors for release issue troubleshooting and
identification of recurring code based issues

.         Responsible for the ongoing stability of the production
environment

.         Actively monitor hardware, software, and network status utilizing
hardware and software testing, tools, and techniques

.         Rapidly respond and mitigate production issues through identifying
root cause and taking appropriate corrective action

.         Lead communication and give direction with support service groups
to ensure appropriate notification during outages or periods of degraded
system performance

.         Produce incident, root cause, and outage reports when needed

.         Establish monitoring and response procedures to alert based on
critical thresholds to prevent end user issues wherever possible

.         Ensure appropriate application alerting processes in place and are
compliant with specified standards

.         Ensure compliance with change control processes

.         Monitor and recommend the latest advancements in web hardware,
software, security, and networks

.         Serve as point of escalation for critical client production and/or
delivery issues

.         Provide guidance & input to technical and architectural decisions
for projects based on production and hosting considerations, infrastructure
impacts, and project budget implications

.         Ensure consistent quality of release delivery across all client
development projects

.         Collaborate with Program Leadership on hosting scoping and
technical estimates 

.         Work with senior leaders in Tech and other groups for improvement
of the overall client and internal delivery/support process

 

 

Agency IT Support

.         Manage 3rd party support (desktop/laptop, help desk, network ops)
provider by ensuring compliance with SLAs and ensuring quality of service

.         Proactively identify vendor support modifications based on level
of service and agency support needs

.         Manage corporate support purchase process by ensuring compliance
with purchasing guidelines and timely execution of purchases based on agency
needs

.         Proactively plan and manage the hardware deployment process to
ensure both quality and timely delivery of hardware for new hires, asset
refreshes, and hardware failure resolution

.         Actively manage the server support process including maintenance
and monitoring to ensure uptime/availability, proper utilization and storage
thresholds, and appropriate performance for business needs

.         Actively manage and monitor all network and internet connectivity
to ensure uptime and proactively resolve issues when connectivity problems
are encountered

.         Plan and periodically test disaster recovery and business
continuity procedures and ensure redundancy for all business critical
functions

.         Assist in managing agency IT budget through proactively planning
of budgetary needs and ongoing monitoring of spend to ensure compliance to
budget or modifications as needed

.         Manage agency support resources to ensure all support needs are
met and team compliance with objectives

.         Proactively plan& implement office improvements in technology to
provide new functions and efficiencies

.         Supervise recruitment, training, retention, and organization of
hosting and corporate support staff

o    Ensure full staff training plans for each level and area of expertise

.         Actively participate in the technical and digital marketing
communities and be a visible representative for the agency  

 

Years of Relevant Experience

*	8+ years of experience in systems/infrastructure engineering

.         Certifications required: 

o    Cisco CCNA

o    Microsoft MCSE

o    Red Hat RHCE

.         4+ years of experience in management role

 

Education Required

*	Bachelor's Degree 

 

 

Nature and Scope

.         Reports to EVP, Technology 

.         This position will have up to 5 direct reports 

 

Job Requirements

.         May require overnight travel up to 10%

.         Availability to be on call for support 24x7

 

Knowledge, Skills, Abilities & Competencies

 

.         Expertise with three-tier application architectures, load
balancing, and content distribution networks

.         Deep expertise and experience in solving complex client technical
challenges across technologies/environments

.         Hands-on experience with multiple technology stacks and
infrastructure platforms

.         Familiar with multiple code management and version control
approaches

.         Ability to learn quickly and apply technical innovations to the
client and internal environment

.         Solid understanding of all capabilities required to execute
marketing initiatives

.         Solid track record of successfully developing projects from start
to completion, on time and within budget

.         Thinks clearly and diplomatically when participating in a
discussion to field complex or sensitive questions from internal groups

.         Excellent communication skills, particularly in conjunction with
technical topics and the ability to communicate with non-technical audiences

.         Proven record of strong work ethic and reliability and
accountability

.         Strong attention to detail with the ability to manage priorities
in a fast-paced environment

.         Exhibits strong listening skills and the ability to tactfully
communicate position on relevant issues 

.         Encourages and rewards examples of teamwork and collaborative work
efforts

.         Demonstrates ability to define and implement professional
standards for team participation, conflict resolution, problem solving, and
communication (internal and external)

.         Confident problem anticipation and resolution - willingness to
have difficult conversations

.         Strong team builder with client and cross-capability teams,
clarifying roles and expectations

.         Demonstrated ability to deliver constructive feedback and get
positive results, including mentoring and facilitating development plans

 

 

Melena Corsino

Associate

mcorsino at sysdevit.com

O: 678-389-8709

C: 678-650-4389

F: 404-467-6180

www.sysdevit.com

logo_sysdev_small

 

 

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