[ALE-jobs] Growing web hosting company seeks tech support ninja!

[Douglas Hanna]

A Small Orange is a high-end shared, reseller, VPS, and dedicated web
hosting company based in Atlanta, GA that prides itself on providing
extraordinary customer service and support to its growing customer
base. We're profitable and growing and we're looking for enthusiastic,
friendly, and knowledgeable employees to join our growing team that is
already 25 people strong. We understand and recognize that, along with
our customers, the people on our team are our most valuable asset.

A bit about our technical environment: We have Linux servers running
CentOS and use cPanel/WHM as our control panel. We have a mix of
shared, reseller, dedicated, and VPS customers ranging in technical
ability from complete novice to tech expert.

Who we’re looking for:
At the most basic level, we’re looking for a level 1 or 2 (but we're
open to level 3) technical support representative (we call them
Technical Support Ninjas) to provide support over email and live chat
to our customers. The ideal candidate has superior technical, as well
as top-notch customer service skills. We’re looking for people people
who also happen to know about the technology our customers use.

We are hiring primarily for day (9 AM - 6 PM Eastern) and graveyard
shifts (midnight to 9 AM Eastern) at the moment, though we will have
an opening for mid-shift (4 PM to 1 AM Eastern) soon. The exact days
and hours may vary slightly, but this is what we are thinking at the
moment.

For a more complete job description, including a detailed description
of the skill set we’re seeking, check out the website linked to in the
“How to apply” section below.

What the job is like:
Working at A Small Orange is both fun and engaging. We try to make our
company an enjoyable place to work and our working environment
reflects that desire. All employees can either work from home or our
Atlanta-area office (their choice). We don’t really care where you
live, as long as you can work reliably and do a good job.

In addition to the opportunity to work for a successful and growing
company, as well as the opportunity to work with smart people and have
an interesting job, we offer the things you’d expect from a good job
including competitive pay, an extremely comprehensive benefits
package, paid time off, a 401k, and more.

A note about our location: we have an office in Atlanta near Grant
Park / Zoo Atlanta that you're welcome to use, but most of our
employees work from their homes all over the country.

You can see a more complete description of what it’s like to work at A
Small Orange, and a more detailed listing of our benefits at the
website linked to below (starting to see a pattern?).

How to apply:
For more information on what it’s like to work at A Small Orange, a
complete job description, and application instructions, please visit:
http://asmallorange.com/about/jobs/.

Note: Please be sure to read the application instructions carefully
before applying! Candidates who fail to follow the job application
process will not be considered.

Note number two: Keep in mind that one of the openings is for the
graveyard shift, which is not for everyone (a lot of people love it,
however). Please don’t apply for a job with a shift that sounds like
it would be anything less than perfect for you and/or your family. In
the long run, working a shift you do not enjoy translates into less
than ideal results for everyone.