[ALE-jobs] Fwd: Urgent need for Sr Production Support Specialist -1 year contract to hire position in Atlanta, GA with Cox

Tue Jul 13 12:00:27 EDT 2010

Someone may be interested in this position.....

---------- Forwarded message ----------
From: Ashutosh Baranwal <Ashutosh at primussoft.com>
Date: Tue, Jul 13, 2010 at 11:18 AM
Subject: Urgent need for Sr Production Support Specialist -1 year contract
to hire position in Atlanta, GA with Cox
To: jim.kinney at gmail.com

 *Hello Jim,*

Hope you're doing great!

Our direct client *Cox Communications* needs Sr Production Support
Specialist for 1 year contract to hire position in Atlanta, GA.
*
*Below are the details of this job, please go through it. If you’re
interested, please reply with a MS Word copy of your resume and answer the
questionnaire that follows.

Job Title: *Sr Production Support Specialist*

Duration*: 1 year contract to hire*

Location: *Atlanta, GA  30328*

**

JOB TITLE:     Sr Production Support Specialist

REPORTS TO:  Manager, Enterprise Application Support – Network Management
Tools

POST DATE:  July 12, 2010

OVERVIEW:

The Production Support Specialist is responsible for the implementation and
maintenance of production network management applications and reporting
systems.  The person filling this role serves as support in responding to
and diagnosing production support problems, interacts effectively with
internal customers and appropriate system vendors to conduct necessary
research to resolve issues, ensures documentation standards and procedures
for operations are in place, actively seeks and evaluates opportunities for
process improvement, performs systems and applications maintenance.  The
position requires strong technical skills, strong communication skills, and
network management experience.

This position will focus on the implementation and on-going support of *IP
Detail Record (IPDR) by Applied Broadband*.  IPDR provides information about
Internet Protocol
<http://en.wikipedia.org/wiki/Internet_Protocol>(IP)-based service
usage and other activities that can be used by Operational
Support Systems
<http://en.wikipedia.org/wiki/Operational_Support_Systems>(OSS) and
Business Support Systems (BSS).

POSITION RESPONSIBILITIES:

Provides application support; installs, configures upgrades, troubleshoots,
monitors, and maintains software and hardware for network management
applications.

·         Maintain, support, troubleshoot, resolve, and repair issues within
existing NMS tools independently or with minimal assistance.  Resolves more
complex, less defined issues. Able to work to identify scope of issues and
recommend best practices to prevent further occurrences.

·         Works independently in troubleshooting and providing solutions to
unresolved hardware and software problems through trouble-ticket system;

·         Evaluates and recommends changes to support procedures as part of
an ongoing improvement effort.; recommends hardware/software enhancements to
increase productivity

·         Collaborate with team members in the development, implementation
and updates of operations standards for all network management solutions and
processes.

·         Participate in testing of new tools; provide appropriate feedback
for tool improvement.

·         Work with internal customers to gather requirements and understand
goals.

·         Participate in on-call rotation, advanced troubleshooting, and
resolution of problem requests for NMS tools.  Serve as an escalation point
for other team members as required.

·         Provides functional guidance, advice, and/or training to less
experienced support employees.

·         Maintain devices in various network management applications.

·         Ensure documentation of supported systems is current.

·         Provide 24X7 support via on-call rotation.

QUALIFICATIONS:

·         Demonstrated experience with distributed server environments.

·         Prefer experience supporting network management systems
particularly experience with IPDR.

·         Demonstrated basic knowledge of network management protocols.

·         Experience with supporting and/or developing web-based, dynamic
content solutions.

·         Minimum of three years UNIX system administration experience.

·         Minimum of two years supporting distributed server environments in
multiple locations.

·         Network engineering or operations experience preferred.

·         Experience in a carrier-class ISP environment preferred.

·         Minimum two years Experience in perl and bash scripting.

·         Working knowledge of network hardware configurations for Routers,
Switches, Firewalls, and general telecommunications hardware. (eg. CMTS, CM,
MTA)

·         Ability to work with minimal direction in a collaborative team
environment.

·         Excellent verbal and written communication skills.

Typical Training / Experience - Typically requires BS/BA or Associates
degree in Information Technology, MIS, Computer Science or related
discipline and generally 5-8 years of experience in related field, OR MS/MA
and generally 3-5 years of experience in related field. Certification is
required in some areas

Dept/Org Scope & Impact - Fully competent and productive professional
contributor, working independently on larger, moderately complex
projects/assignments that have direct impact on department and area results

Problem Complexity - Performs full range of standard professional level work
that typically requires processing and interpreting, Identifies problems and
possible solutions and takes appropriate action to resolve more complex,
less clearly-defined issues.

Demonstrates skill in data analysis techniques by resolving
missing/incomplete information or inconsistencies/anomalies in more complex
research/data

Autonomy - Independently performs assignments with instruction limited to
results expected. Determines and develops approach to solutions. Receives
technical guidance only on unusual or complex problems or issues

Knowledge - Possesses and applies a broad knowledge of principles,
practices, and procedures of particular field of specialization to the
completion of moderately complex assignments. Solid knowledge of
organization's technologies and practices

Influence/People Leadership - May provide general guidance/direction or
train junior level support and professional personnel

 Cox Communications is a multi-service broadband communications and
entertainment company with more than 6 million total residential and
commercial customers.  The third-largest cable television company in the
U.S., Cox offers an array of advanced digital video, high-speed Internet and
telephony services over its own nationwide IP network, as well as integrated
wireless services in partnership with Sprint (NYSE: S).  Cox Business
Services is a full-service, facilities-based provider of communications
solutions for commercial customers, providing high-speed Internet, voice and
long distance services, as well as data and video transport services for
small to large-sized businesses.  Cox Media offers national and local cable
advertising in traditional spot and new media formats, along with
promotional opportunities and production services.  More information about
the services of Cox Communications, a wholly owned subsidiary of Cox
Enterprises, is available at www.cox.com, www.coxbusiness.com, and
www.coxmedia.com.

Cox Communications, Inc. and its subsidiaries are Equal Opportunity
Employers. We have a tradition of encouraging a wide diversity of talents
through a broad range of hiring practices. Please note those individuals
submitting resumes online or by mailing a resume are not considered an
applicant for employment until a signed employment application form is
completed, usually at the time of interview.

*Please answer the below questions, so that we can represent your resume at
Cox.*
1.) Please confirm the pay rate as $_/hr on W2 without benefits.
2.) What is the notice period you require to join this project?
3.) What's your availability for a telephonic interview?
4.) If required can you come for a face to face interview in* **Atlanta**,
GA*?
5.) Your work status in US (Citizen/ GC/ EAD/ H1B etc.):
6.) Your present location:

7.) *Right to represent* (Please respond in the exact format below):

*I (your full name) give exclusive right to Primus Software Corporation to
represent my resume to Cox Communications for **Sr Production Support
Specialist* *Req # 3539.  I hereby confirm that my resume has not been
represented to this job by any other company. *

*
**Please avoid a duplicate submittal to this Cox -Req#3539; I’ll get back to
you with the feedback very soon.    *

 Thanks and regards,
Ashutosh
Tel:  678- 379-8429 | 678-267-3294
Fax: 678-336-1505
ashutosh at primussoft.com
www.primussoft.com
 *[image: Twitter]* <http://twitter.com/ashurecruiter>*
http://twitter.com/JobsITAtlanta*
Linked In: http://www.linkedin.com/in/ashutoshbaranwal
Chat Google Talk: ashu.recruiter

-- 
-- 
James P. Kinney III
Actively in pursuit of Life, Liberty and Happiness
Doing pretty well on all 3 pursuits

  Faith is a cop-out. If the only way you can accept an assertion is by
faith, then you are conceding that it can’t be taken on its own merits.
    Dan Barker, "Losing Faith in Faith", 1992
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