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<p>We've been chasing why the church Unifi UDM Pro router is several times a day alerting that the Comcast Business Internet connection has gone down. </p>
<p>I did some pathping (kinda like MTR) tests yesterday, and typical times to 8.8.8.8 from the back of the Comcast router, eliminating our local router and lan are about 16ms. </p>
<p>Of that, 8-14ms is just the local Comcast router getting to its first hop. </p>
<p>My AT&T Uverse is about 3ms to the first hop, and I understood that to be normal. </p>
<p>I ping the Comcast Account manager, and here is the response:</p>
<p class="v1MsoNormal" style="font-size: 10pt; font-family: Aptos, sans-serif; background-color: #ffffff; padding-left: 40px;"><span style="font-size: 10pt;"><em>Based on the findings, a lot of businesses/churches on the shared coax network in that area experience capacity issues which impacts reliability and performance. To solve this issue, I'd suggest a complete network overhaul, which we could setup and manage. </em></span><span style="font-size: 10pt;"><em> </em></span></p>
<p class="v1MsoNormal" style="font-size: 10pt; font-family: Aptos, sans-serif; background-color: #ffffff; padding-left: 40px;"><span style="font-size: 10pt;"><em>The first step would be migrating to a dedicated network. Comcast would build out a dedicated fiber connection to the church to guarantee network uptime and speed consistency. To guarantee wifi distribution/quality we would install a managed Meraki Device, with a new switch and Aps throughout the building. </em></span></p>
<p class="v1MsoNormal" style="font-size: 10pt; font-family: Aptos, sans-serif; background-color: #ffffff; padding-left: 40px;"><span style="font-size: 10pt;"><em>Comcast would invest $11,789.43 to run the fiber line ( no cost to the church), and the monthly cost for everything would be estimated in the 2k-2.5k per month.</em></span></p>
<p class="v1MsoNormal" style="font-size: 10pt; font-family: Aptos, sans-serif; background-color: #ffffff;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Really? Comcast Business Internet is that bad? And it's ok? </span></p>
<p class="v1MsoNormal" style="font-size: 10pt; font-family: Aptos, sans-serif; background-color: #ffffff;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">FYI, I have looked on what we could do to change the threshold in the Unifi router to relax the times and we can't find any such. </span></p>
<p class="v1MsoNormal" style="font-size: 10pt; font-family: Aptos, sans-serif; background-color: #ffffff;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">regards, </span></p>
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<p class="v1MsoNormal" style="font-size: 10pt; font-family: Aptos, sans-serif; background-color: #ffffff;"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Neal </span></p>
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