[ale] hoping against all hope to retain my sanity.

[Alex Carver]

Every story is different and all of the ISPs pretty much live at the
same customer concern/satisfaction level.  Today Comcast will look a
little better, tomorrow AT&T, the next day it'll be Charter, maybe the
day after it'll be someone else.  You're stuck no matter what until
Congress gets its act together (unlikely)

I had Comcast once because I lived in an apartment and they had an MDU
(multiple dwelling units) contract.  I had a complaint about their
service and was going to dump them entirely and return the cable box.
After being on the phone for two hours they gave me the address of their
"office" to bring back everything.  The address was a gas station (and I
had no way to verify because I was not hooked up to the net while
calling, also no smart phones at the time).  I chucked their service out
so fast there was a sonic boom.

I'm sure everyone has a story about every single ISP around.

On 2018-05-08 13:12, Chuck Payne via Ale wrote:
> AT&T is the worse ISP I ever dealt with, back about 12 years ago, I was on
> XO.com, and I was paying a pretty penny to have a bonded ISDN line. A sale
> weasel called and told me I could get DSL twice the band with for 35 a
> month. So I switched, ever evening for two weeks my modem would get turn
> off. I call in, they turned back on. Finally, an L3 got on the line asked
> if I had a server, and I told him, yes, I let the weasel know that when we
> were switch I had not one but 3 Linux servers. Well, they told me that
> couldn't turn back on my modem because I WAS BREAKING the end-user
> agreement. I told them that I was ending my contract because they had lied.
> I switch to Net2Atlanta, used them until we moved to Dacua were we ran into
> the issue that there no dsl out there, Fiber to the house. The best I could
> get was 3MB/512K it sucked. I switch a year  to Comcast Business never
> looked back.
> 
> It took AT&T to upgrade out here, and at best if you are in a good
> neighborhood you can get 1G server.
> 
> AT&T is a turn and burn shop, I am surprise they haven't shipped the job
> oversea.  I am also amazed they are still in business, when they bought
> DirecTV, I cancel my service and told them because of how crappy AT&T
> support is.
> 
> On Tue, May 8, 2018 at 3:57 PM, Sean via Ale <ale at ale.org> wrote:
> 
>> I am trying to change from Comcast to AT&T.  Complicating matters is my
>> router:  it has wandered off into la-la land and I can no longer reach
>> its configuration pages. Typing 192.168.1.1 returns no such
>> address!!!!!
>> So I got a new router and its setup routine wants the ipv-4 address of
>> ATT's modem/router.  AT&T reps claim they cannot give it to me because
>> they (apparently) can not retrieve it!!!!
>> What the hell?!
>> ATT's black box appearently contains a modem that takes data off the
>> incoming fiber line and then pushes that data over to an internal
>> router, which sends tv signals to the cable box and gives me two empty
>> ports -- one of which feeds my LAN.  When I contact tech support and
>> ask for the ipv4 address I am told it is 192.168.1.254.  Clearly I am
>> dealing with idiots.
>>
>> Is there anyway I can pry loose the actual ipv4 address  via the
>> command line?
>>
>> HaHa! I found a way: http://bot.whatismyipaddress.com
>>
>> And now I know.  Which just leaves the obvious question: Why is AT&T
>> the ONLY isp that cannot tell its customers their ipv-4 addresses?  I
>> assure you that if the FBI/NSA wanted to know what I was doing on the
>> internet, AT&T would provide my ip address in a heartbeat. So why not
>> to me?