[ale] Android secondary security

[Lightner, Jeffrey]

As Jim mentioned full factory reset is often possible.   That doesn’t require login usually as it is done in hardware.  You might look up how to do it on your model of phone.

Another thought:  Maybe it wants your Google/Android password rather than your phone password.   When you setup an android it usually requires you to set up an account for the play store and this is usually a gmail account.   My phone recently has been prompting me to setup some sort of extra security or lost phone using the gmail account I’d created for use with android/play store.   I’ve been blithely ignoring that prompt as I’m not interested but maybe you followed it and that is where the “secondary security” was setup.   If you know the account and password you use for play store maybe entering that will unlock the phone.


From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of Jim Kinney
Sent: Thursday, March 09, 2017 9:32 AM
To: kilpatms at gmail.com; Atlanta Linux Enthusiasts
Subject: Re: [ale] Android secondary security


Buy a new phone. Easier and cheaper. It's possible to do a full factory reset (which is what will happen in Fort Worth - no data recovery option) and regain control.

Alternatively, see if you can remove the mail app.


On Thu, 2017-03-09 at 09:22 -0500, Sean Kilpatrick wrote:

Out of the clear blue sky my cell phone has asked for a secondary

security password -- apparently linked to my email account.  But that

password doesn't unlock the phone and I have no memory (and no record)

of ever setting a secondary password for this phone.  Manufacturer's

help desk (LG) and carrier (T-Mobile) unable to help.  Manufacturer's

rep told me to send the phone in to the service center -- in Fort

Worth, TX -- but that requires a proof of sale, which I no longer have

(or if I do I can not find).



Does anyone know of a way around this mess -- or an entity in the

Atlanta area that can unlock this thing?



Sean

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