[ale] Reliable seller of refurbished MacBooks?

[Jim Kinney]

But I _like_ bashing apple!

On Jun 5, 2017 11:20 AM, "Jerald Sheets" <questy at gmail.com> wrote:

> <NOTE FORMER APPLE CORPORATE EMPLOYEE>
>
> The commentary about third party repairs is patently false. There is a
> robust ecosystem of third party repair companies, and they are tied
> directly into the Apple IT infrastructure, and are given very high levels
> of access and abilities close to but not quite the same as an Apple store
> (I granted both types of access).  Third parties are encouraged and
> appreciated.
>
> Onyx has ALWAYS been spot-on fast with repairs, and the “wait X days”
> comment is BS.  If you go to Onyx and pay for “hot bench”, you can be seen
> that day. I’ve had them repair while I stood there.  The hot bench fee
> applied to the total repair.  If their policies have changed, then that’s
> just it… *ONYX’s* policies have changed.
>
> There are more than one Apple store in this town (4?  5?).  You don’t have
> to go to Lenox.
>
>
> Apple has a lot of issues.  Let’s not manufacture even more.  Sounds like
> Linux vs. Microsoft bashing.
>
>
>
> </NOTE FORMER APPLE CORPORATE EMPLOYEE>
>
>
>
> On Jun 2, 2017, at 2:37 PM, Scott Plante <splante at insightsys.com> wrote:
>
> I had a cracked screen on my work MacBook Pro and took it to Onyx on
> Northside Drive just south of 75. They couldn't begin working on it for
> several days but I had to leave it with them for it to "get in the queue".
> This made no sense since I could still use it with the cracked screen, but
> they said as an authorized Apple repair shop, they had to do that--it's
> Apple's rule. They could have been lying but that's the procedure at the
> Apple stores and I suspect Apple doesn't want 3rd party repair shops to
> have that advantage. Once it got to the front of the queue, they "looked at
> it" and *then* ordered the part. It was very frustrating! Still, it was
> more convenient that the rigamarole getting a different repair done at the
> Lenox Mall Apple store.
>
> I suppose for larger businesses that can afford to have a spare computer
> sitting around this can be worked around, but for smaller businesses this
> seems like a huge hidden cost of going with Apple. I was without my main
> work computer for a week.
>
> I have seen used Apple products at GIM on Northside, too, but I haven't
> bought any there.
>
> Scott
>
> ------------------------------
> *From: *"Charles Shapiro" <hooterpincher at gmail.com>
> *To: *"Ken Cochran" <kwc at theworld.com>, "Atlanta Linux Enthusiasts" <
> ale at ale.org>
> *Sent: *Friday, June 2, 2017 9:08:52 AM
> *Subject: *Re: [ale] Reliable seller of refurbished MacBooks?
>
> Apple pretty much hates 3rd party repair shops (
> http://www.theregister.co.uk/2014/03/28/ios_repairs/ ).  You might want
> to factor that into your decision.
>
> -- CHS
>
>
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