[ale] Cable modem and service

[Sergio Chaves]

I had "the exact " same issue years ago. After a half a dozen techs not
being able to figure it out, a smarter tech brought enough equipment to
measure everything in my house. It turned out that it was poor quality
cable used for it.
The signal strength was optimum arriving at the cable box outside the house
but dropped big time at the room the modern was at.
The tech put a booster for the cable TV AND ran a single cable from outside
straight to my office. The problem was solved then.

On Jul 19, 2016 12:24 PM, "Jim Kinney" <jim.kinney at gmail.com> wrote:

> Wow. Basically no signal on the downstream connection. That's very much a
> provider issue.
>
> Not to give Comcast any "out" here but this is thunderstorm season. The
> contract installers were/are not all as diligent as they should be about
> grounding everything. A lightning strike in area A can knock out service in
> area B if both are not grounded properly at all the pole units and all the
> residential units.
>
> On Tue, 2016-07-19 at 11:10 -0400, leam hall wrote:
>
> Jim, thanks! Having to wait a week before they can look at it just rubs
> salt in the wound.
>
> I'm trying to post the modem pages but my web host is having ssh issues
> again. Bleagh! Any specific things to look for? The Signal Page shows
> Upstream at 50 dBmV and downstream at between -1 and 1 dBmV.
>
> I can send someone the files if they want to bother. Didn't want to spam
> the list.
>
> Thanks!
>
> Leam
>
>
> Power Level
> The Downstream Power Level reading is a snapshot taken at the time this
> page was requested. Please Reload/Refresh this Page for a new reading 0
> dBmV   -1 dBmV   0 dBmV   0 dBmV   0 dBmV   0 dBmV   1 dBmV   1 dBmV
>
> On Sun, Jul 17, 2016 at 9:56 PM, Jim Kinney <jim.kinney at gmail.com> wrote:
>
> That's comcast. Make them redo their ground and check power ratings.
>
> On Jul 17, 2016 6:08 PM, "leam hall" <leamhall at gmail.com> wrote:
>
> Moved, trying to keep Comcast just to make it fast. Not working.
>
> Using the same Surfboard SB6141 as of three days ago. Service was to be on
> today. The up and down lights come on green then go to blue. Comcast says
> modem not responding to contact.
>
> Hooked modem directly to incoming cable line, and then after the first
> splitter. Lights still the same.
>
> Is this me or comcast?
>
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>
> --
> Mind on a Mission <http://leamhall.blogspot.com/>
>
> --
>
> James P. Kinney III Every time you stop a school, you will have to build a
> jail. What you gain at one end you lose at the other. It's like feeding a
> dog on his own tail. It won't fatten the dog. - Speech 11/23/1900 Mark
> Twain http://heretothereideas.blogspot.com/
>
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