[ale] Super Micro woes - Middle riser not working

[DjPfulio]

Order a replacement unit. When that arrives test all the configurations you require quickly. Then send the failed unit back.

This is why we do Enterprise support contracts. Lacking that , we have to provide our own at the expense of time and money. BTW, I feel your pain from time to time.

On 18 August 2016 10:22:13 GMT-04:00, "Lightner, Jeffrey" <JLightner at dsservices.com> wrote:
>We have a system with a Super Micro MB model X10DRU-i+.
>
>The 4 PCI slots in the right riser (when viewed from back of unit) are
>all functional.
>
>The PCI slot at the top of the middle riser does not appear to be
>functional at all. I had attempted to put an HBA in this slot and
>another in slot 3 of the right riser. On boot the HBA in slot 3 of the
>right riser was recognized and I was able to configure it in my OS and
>it was shown by Linux lspci. However the other HBA placed in the top
>slot of the middle riser did not show up in POST or in lspci.
>
>On swapping those 2 HBAs between each other the one that previously did
>not show up in POST or lspci now shows up in both. However, the one
>moved to the middle riser's top PCI slot no longer shows up in lspci
>even though the kernel driver for it loaded successfully.
>
>Additionally we previously found the 2 x RJ45 ports (ostensibly 10 GigE
>copper) at the base of the middle riser did not get link lights when
>attached to a switch.
>
>I suspect there is an issue with this riser but the manual for this
>mother board doesn't really help me much and doesn't appear to
>specifically discuss the riser configurations.
>
>Does anyone know where I could find documentation on such a riser?
>
>Has anyone seen this issue and gotten it resolved?
>
>Is there an local (Atlanta Metro) source for Super Micro based servers
>and/or replacement parts?
>
>Server is running RHEL 6.8.
>
>Please do not suggest as the seller's laughable tech support has:
>
>1)      Reseating the riser or the HBA.   The riser got reseated each
>time I put in an HBA because one must remove the riser to do that. 
>Also once I realized the issue was the riser I of course paid special
>attention to reseating it yet again.
>
>2)      PCI bus flooding based on the HBAs installed in the right
>riser.   I might believe that if my issue was data flow after boot of
>the OS but it wouldn't explain why the network ports weren't working
>before I added new HBAs nor why the BIOS on the HBA is not shown during
>POST unless it is in the right riser.
>
>3)      Returning the entire unit.   We can't really have this system
>down for 30 days.
>
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