[ale] Web - Live Chat - OT Comcast

[Lightner, Jeff]

I was completely shocked earlier this week.  I called  Comcast about an issue with my cable TV service and they solved it in less than 10 minutes without asking me a thousand inane questions.   The woman that took the call heard what I said and addressed the problem as reported.   If all call centers had people like her answering the phone the world would be a better place.


-----Original Message-----
From: ale-bounces at ale.org [mailto:ale-bounces at ale.org] On Behalf Of DJ-Pfulio
Sent: Wednesday, April 29, 2015 8:39 PM
To: Atlanta Linux Enthusiasts
Subject: Re: [ale] Web - Live Chat

As a customer, I hate those.  Perhaps is it just that with Comcast Residential it is the easiest way to get any bad support. Always felt like they were handling 20 other people concurrently.

OTOH, with IRC and my own client, support is fantastic.  I don't have to enable java/javascript on 30 6th-party websites just to get help.


On 04/29/2015 06:22 PM, Sergio Chaves wrote:
> Hmmm... Ok.
> I will try to be more specific. Please keep in mind that I, myself, am 
> being exposed to it for the first time.
> Basically, what I am trying to accomplish is Tech Support via Chat. 
> Just like when you chat "live" with Dell or any other vendor when 
> purchasing an item or getting support for an item.
> 01 - Click on Chat Link
> 02 - Enter name and reason for chatting
> 03 - Start conversation
> 04 - No clients needed to accomplish 01,02, and 03.
> 05 - Host will be local.
> 
> Again, the closest thing I found to what I think I need was the java 
> based Chat apps on the previous link.
> Am I making better sense now?
> 
> Thanks in advance for all the help.
> I will take a look tomorrow at all the options sent so far .
> 
> Sergio
> 
> 
> On Wed, Apr 29, 2015 at 4:54 PM, Brian Mathis 
> <brian.mathis+ale at betteradmin.com <mailto:brian.mathis+ale at betteradmin.com>> wrote:
> 
>     Don't implement anything new using java applets.
> 
>     A big question is what will it be used for?  Is it for internal
>     communication, one on one, group chats, or do you want to be able to connect
>     customers to "the next available representative", for example?  Do you have
>     control over the web browsers, or do you need to be able to reach the widest
>     possible audience?
> 
>     Just saying "web chat" does not give enough information to be able to
>     answer, since there are many different scenarios and the details make a
>     difference.
> 
> 
>     ❧ Brian Mathis
>     @orev
> 
> 
>     On Wed, Apr 29, 2015 at 2:38 PM, Sergio Chaves <sergio.chaves at gmail.com
>     <mailto:sergio.chaves at gmail.com>> wrote:
> 
>         All,
>         I have been tasked with implementing a Live Web Chat for my employer. It
>         must be 100% web based. No need for clients like Pidgin, etc., just web.
>         I have looked at some java chat programs out there but everything seems
>         old and with no maintenance on the code.
>         Here is where I have been looking at:
>         http://java-source.net/open-source/chat-servers
> 
>         Can anybody point me in the right direction.
> 
>         Thanks

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