[ale] OT: Change in UI on Xfinity Modem/Router/Wireless AP

[Scott Castaline]

Unfortunately I have not been able to replace the version that has the 
2nd modem for voice built in. I'd rather not have to go to a separate 
box for my voice line.

On 12/25/2014 09:27 PM, Dustin Strickland wrote:
> I am a contractor who handles home networking support for Comcast. Sorry
> to hear about your issues, first-off. I get many customers transferred
> to me from other departments who have been misinformed about equipment,
> charges, technician appointments being made, and all manner of other
> things. I don't know who told you what or why, but it's wrong unless
> policy has changed recently(I haven't been doing this for very long).
> You shouldn't see any charges on your bill related to bridge mode. As
> far as policy in my department goes, we can enable bridge mode for you
> with no associated charges, and we can disable it. For any
> troubleshooting/configuration beyond that pertaining to bridge mode, we
> would refer you to a third party who *will* charge a fee(though surely
> no one in ALE needs their help :P). Any other CC customers beware,
> bridge mode can cause serious problems on Technicolor gateways and I
> would strongly advise you not try it. Also be aware, you can buy your
> own DOCSIS 2 or 3 modem/gateway to use rather than the Comcast-supplied
> equipment.
>
> On 12/24/2014 11:19 PM, Scott Castaline wrote:
>> I in the past have brought up the discussion of attempting to get
>> Comcast support to put the above device into bridged mode. I very often
>> would have mixed results in doing that. Sometimes it took 3 to 4 calls
>> to get it done each time being told that there would be an $80 charge to
>> do so. I would keep on escalating it until I would all but 2 times get
>> credited for the charge. What usually would happen is I would finally
>> get them to do the deed and a month or so later the AP would be
>> re-enabled and then the battle would start all over again. More recently
>> this was causing ntp not to sync my routers clock (ASUS RT-AC66U).
>> Recently we had bought one of those smart-tvs and I decided to go ahead
>> to set it up. I was able to get it to connect to my router through
>> wireless but no internet access. I kind of figured that my current
>> set-up of having my router's WAN port connected to one of Xfinity's LAN
>> ports on their AP was the culprit. In preparation for battle with
>> Comcast support I kept going through their interface to see if there was
>> something that might help. With last nights storms I decided to unplug
>> everything and start on it today. I was pleasantly surprised when I
>> logged into their AP and found a new UI with a softswitch to put the
>> damned thing into bridged mode and much to my surprise it did just that.
>> It actually worked (who says miracles don't happen anymore). So now my
>> router is very happy since ntp is syncing and wife is happy watching
>> NetFlix, and whatever else the tv has access to. So as they say "Happy
>> wife means happy life!" and my life just got real happy. I thought I
>> would through this out there for those of you that have Comcast are not
>> aware of this yet. Also those that are, do you know if I'll wind up with
>> a surprise $80 charge on my bill?
>>
>> Merry Christmas to all and a Happy New year.
>>
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