[ale] [OT] comcast blues/meltdown
Scott McBrien
smcbrien at gmail.com
Fri Aug 1 20:27:34 EDT 2014
They have a corporate 800 line for Philly that they'll refer you to when you're having a terrible experience. I don't remember if I wrote them a complaint email or called their corporate office to get it.
-Scott
> On Aug 1, 2014, at 5:40 PM, Sean Kilpatrick <kilpatms at gmail.com> wrote:
>
> Does anyone here know of a contact person within the local Comcast
> disaster who actually understands how the system works?
>
> First the comcast billing computer hiccupped and failed to ding the credit
> card for May and June -- when we were out of down. Then it hit the account
> for non-payment fees. I was not amused. Finally got that mess
> straightened out. Then one of the Hi-def cable boxes died. Went over to
> the new Buckhead office and picked up a replacement. That box would not
> accept the hookup signal from Comcast. Got a techie to come out (4.5
> hours late) who poked around for a few minutes and then told me the
> problem wasn't with the box or any of the equipment in the house. The
> problem was with Comcast's billing computer, which wasn't letting the Hi-
> def signal through to the new box because there was nothing on the billing
> statement to signify I was paying for hi-def service. WTF! We have been
> receiving the hi-def signal since we moved into the condo as it is part of
> the contract the condo has with Comcast -- or at least that's what I
> thought. As soon as the techie replaced the unworkable hi-def box with a
> "regular" cable box, the signal was there.
> So I went back out to the Comcast office in Buckhead and insisted on talking
> to the office manager -- who had NO CLUE what I was talking about. Her first
> thought was to install a signal booster! I didn't bother to point out
> that signal strength is the FIRST thing the techie checks. Said she would
> contact someone further up the technical side and have them call me.
>
>
> Didn't happen.
>
> I'm hoping against hope that somewhere within the local comcast
> clusterfuck there is someone (I just need one!) who understands the
> underlying problem.
>
> Does anyone here know if such a person actually exists?
>
> Sean
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